fix problems on CloudyBay [iphone]

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—— Run into issues on CloudyBay? Get help pending when official support gets back to you!

CloudyBay
Info:
company: CloudyBay Inc.
: https://cloudybaylighting.com/
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Settings issue

Inability to configure group settings

Fix: 1. Open the CloudyBay app and navigate to the 'Devices' section. 2. Select the lights you want to group together. 3. Look for an option to... ⇲

Difficulty in adding multiple lights

Fix: 1. Ensure that each light is powered on and within range of the Wi-Fi network. 2. In the CloudyBay app, go to the 'Add Device' section and... ⇲

Lights reset to default settings

Fix: 1. Ensure that the lights are not being powered off or disconnected from Wi-Fi during operation. 2. Check the power supply to the lights to... ⇲

Power on behavior resets to default

Fix: 1. Check the power supply to ensure it is stable and consistent. 2. Reset the lights to factory settings and reconfigure them to see if the... ⇲
 
UI issue

CloudyBay lacks intuitive design

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take notes on where specific features are located. 2. Use the help s... ⇲

CloudyBay is confusing and not user-friendly

Fix: 1. Take time to explore each section of the app to become familiar with its layout. 2. Create a list of frequently used features and their... ⇲
 
Performance issue

Inconsistent performance of lights

Fix: 1. Check the Wi-Fi signal strength in the area where the lights are installed. If the signal is weak, consider relocating the router or usin... ⇲
 
Customization issue

Limited customization for groups

Fix: 1. Explore all available settings in the app to see if there are hidden customization options for groups. 2. Use individual settings for ea... ⇲
 
Support issue

Poor documentation

Fix: 1. Search online for user forums or community groups where other users may share tips and solutions. 2. Create your own documentation based... ⇲

Customer service is unhelpful

Fix: 1. Utilize online forums or community groups for troubleshooting tips and shared experiences from other users. 2. Document your issues clea... ⇲
 
Updates issue

Inability to automate scenes after updates

Fix: 1. Check the app settings to ensure that automation features are still enabled after the update. 2. Recreate the automation scenes from scr... ⇲
 
Permissions issue

Requires GPS location for operation

Fix: 1. Go to your iPhone's settings, select Privacy, then Location Services, and ensure that the CloudyBay app has permission to access your loc... ⇲
 
Compatibility issue

CloudyBay does not support iPad display

Fix: 1. Use the iPhone version of the app on your iPad by downloading it from the App Store. 2. If the app is not optimized for iPad, consider u... ⇲
 
Network issue

Frequent disconnections of lights

Fix: 1. Check the Wi-Fi signal strength and consider moving the router closer to the lights or using a Wi-Fi extender. 2. Ensure that the lights... ⇲
 
Slow issue

Slow response to voice commands

Fix: 1. Ensure that your voice assistant is properly configured and connected to the same Wi-Fi network as the lights. 2. Check for any updates... ⇲
 
Bugs issue

Lights blink constantly

Fix: 1. Check the power supply to the lights to ensure they are receiving consistent power. 2. Reset the lights to factory settings and reconfig... ⇲
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 what users are saying
Bad experience
54.1%

Good experience
42.6%

Neutral
3.3%

~ from our NLP analysis of 61 combined software ratings.

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 Private Data CloudyBay collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics