fix problems on TIDY [iphone]

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—— Run into issues on TIDY? Get help pending when official support gets back to you!

TIDY - Cleaning & Maintenance
Info:
company: Tidy Services Inc
: https://www.tidy.com
: www.tidy.com
Chat with our AI-based TIDY Support
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Notifications issue

Poor communication regarding cancellations

Fix: Regularly check the app notifications and your email for updates regarding your bookings. Ensure that your notification settings are enabled... ⇲

Issues with app notifications

Fix: Check your device settings to ensure that notifications for the TIDY app are enabled. Go to Settings > Notifications > TIDY and toggle on no... ⇲
 
Bugs issue

Inconsistent cleaning quality

Fix: After each cleaning, provide detailed feedback through the app. This feedback can help the platform identify and address quality issues with... ⇲
 
Support issue

Automated customer service responses

Fix: When contacting customer service, be specific in your queries to help the automated system direct you to the right information. Use keywords... ⇲

No direct customer service line

Fix: Utilize the in-app support features, such as live chat or email support, if available. This can often provide quicker responses than waiting... ⇲

Inexperienced or unqualified cleaners

Fix: Before booking, read reviews and ratings of cleaners to gauge their experience and quality. Choose those with higher ratings and positive fe... ⇲
 
Payments issue

Unclear cancellation fee policies

Fix: Review the terms and conditions or user agreement within the app to find information about cancellation fees. This is often outlined in deta... ⇲

Delayed refunds and credits

Fix: Keep track of your refund requests and follow up through the app’s support feature if you notice delays. Document your requests for referenc... ⇲

Difficulty in processing refunds

Fix: Follow the refund process outlined in the app carefully, ensuring that you provide all necessary information and documentation to expedite t... ⇲
 
Search issue

Inability to browse substitute cleaners

Fix: If your assigned cleaner cancels, check the app immediately for alternative options. Some apps allow you to see available cleaners after a c... ⇲
 
Security issue

No background checks for cleaners

Fix: Request information about the vetting process for cleaners through the app’s support feature. Understanding their policies can provide peace... ⇲
 
Customization issue

Limited control over scheduling

Fix: When booking, use the calendar feature to select your preferred time slots. If the app allows, set recurring appointments for regular cleani... ⇲
 
Settings issue

Inadequate cleaning supplies provided by cleaners

Fix: Before the cleaning, communicate with your cleaner through the app to confirm what supplies they will bring and what you should provide. O... ⇲
 
UI issue

Poor app interface and usability

Fix: Explore the app’s settings to customize your experience, such as adjusting notification preferences or layout options, if available. OR L... ⇲
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 what users are saying
Good experience
69.1%

Bad experience
29.4%

Neutral
1.4%

~ from our NLP analysis of 1,063 combined software ratings.

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 Private Data TIDY collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data