fix problems on Plumb's [iphone]

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—— Run into issues on Plumb's? Get help pending when official support gets back to you!

Plumb's
Info:
company: Brief Media
: https://briefmediahelp.zendesk.com/hc/en-us
: plumbs.com
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Network issue

Requires Wi-Fi to log in

Fix: 1. Check your mobile data settings: Go to Settings > Cellular and ensure that the app is allowed to use mobile data. 2. Enable Wi-Fi Assist... ⇲
 
Updates issue

New version is clunky and slow

Fix: 1. Restart the app: Close the app completely and reopen it to see if performance improves. 2. Clear app cache: Go to the app settings and c... ⇲

New update made app unusable

Fix: 1. Reinstall the app: Uninstall the app and reinstall it from the App Store to see if this resolves the issue. 2. Check for further updates... ⇲

Plumb's locks users out after updates

Fix: 1. Clear app cache: If the app allows, clear the cache or data to resolve any issues caused by the update. 2. Reinstall the app: Uninstall... ⇲
 
Search issue

Difficult to find dosage information

Fix: 1. Use the search function: Look for a search bar within the app to quickly find dosage information. 2. Bookmark frequently used informatio... ⇲
 
UI issue

Text overlaps in large font mode

Fix: 1. Adjust font size: Go to Settings > Display & Brightness and adjust the text size to a smaller setting to see if it resolves the overlap.... ⇲

Inability to remove text box for notes

Fix: 1. Check app settings: Look for any options in the app settings that allow you to customize or hide the notes section. 2. Use a different n... ⇲

Frustrating navigation in new layout

Fix: 1. Familiarize yourself with the new layout: Spend some time exploring the new layout to understand where features are located. 2. Use the... ⇲

Old version was more user-friendly

Fix: 1. Explore settings: Check if there are settings that can be adjusted to make the new version more user-friendly. 2. Use tutorials: Look fo... ⇲
 
Customization issue

Smaller text makes it harder to read

Fix: 1. Increase text size: Go to Settings > Display & Brightness > Text Size and adjust the slider to increase the text size. 2. Enable Bold Te... ⇲
 
Support issue

Customer service is unresponsive

Fix: 1. Check FAQs: Look for a Frequently Asked Questions section within the app or on the website for common issues and solutions. 2. Use commu... ⇲
 
Features issue

Calculator function is limited

Fix: 1. Use a separate calculator app: If the built-in calculator is insufficient, consider downloading a dedicated calculator app that meets you... ⇲
 
Compatibility issue

Compatibility issues on iPad

Fix: 1. Check for updates: Ensure that both the app and your iPad's iOS are updated to the latest versions. 2. Reinstall the app: Uninstall and... ⇲
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 what users are saying
Good experience
99.1%

Neutral
0.6%

Bad experience
0.4%

~ from our NLP analysis of 2,355 combined software ratings.

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 Private Data Plumb's collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data