fix problems on UBS Access [iphone]

—— Run into issues on UBS Access? Get help pending when official support gets back to you!

UBS Access – secure login

Info:

company: UBS AG

: http://www.ubs.com/access-app

Chat with our AI-based UBS Access Support

🛠️ Common UBS Access Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Application often glitches and logs out during updates

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates.... ⇲

New login process requires paper mail for PIN

Fix: Check if you can set up a digital PIN or password through the app or website. Look for options in the settings or account management section... ⇲

Registration issue

Inability to register with a China phone number

Fix: Try using an international format for your phone number, including the country code. For China, it would be +86 followed by your number with... ⇲

UI issue

Screen prompts are unintuitive

Fix: Take screenshots of the prompts that are confusing and refer to the app's help section or FAQ for clarification on those specific prompts.... ⇲

Bugs issue

Inconsistent requests and completions of actions

Fix: Log out of the app and log back in to refresh your session. This can sometimes resolve temporary inconsistencies. OR Clear the app's cach... ⇲

Camera issue

Camera struggles to read QR codes

Fix: Ensure that the camera lens is clean and unobstructed. Wipe the lens gently with a soft cloth to remove any smudges. OR Try adjusting the... ⇲

Network issue

Network errors prevent app access

Fix: Check your internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. Restart your router if using Wi-Fi. OR... ⇲

Support issue

Charges for customer support calls

Fix: Utilize any available online support resources such as FAQs, forums, or help articles on the UBS website to find answers without needing to... ⇲

Account issue

Requires physical letter for phone changes

Fix: Check if there is an option to update your phone number through the app or online account management. Some services allow updates without a... ⇲

Compatibility issue

Fails to work without analog setup

Fix: Ensure that you have completed all necessary setup steps in the app, including any required verification processes that may involve analog m... ⇲