fix problems on KBSPresence [iphone]

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—— Run into issues on KBSPresence? Get help pending when official support gets back to you!

KBSPresence
Info:
company: Kellermeyer Bergensons Services, LLC
: http://www.kbs-services.com/
: www.kbs-services.com
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Crashes issue

KBSPresence crashes on site

Fix: Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check if you have at least 1GB free. If not, dele... ⇲
 
Bugs issue

inaccurate job site detection

Fix: Check your GPS settings. Go to Settings > Privacy & Security > Location Services and ensure that Location Services is enabled and that KBSPr... ⇲

no shifts available for clocking in

Fix: Check with your supervisor or HR to ensure that shifts are properly scheduled in the system. Sometimes, the issue may be on the employer's e... ⇲

frequent clock state resets

Fix: Ensure that your app is updated to the latest version as updates often fix bugs. Check the App Store for updates. OR If the problem conti... ⇲

loss of hours due to app errors

Fix: Keep a manual record of your hours worked as a backup. This can help you track discrepancies and report them to your supervisor. OR Regul... ⇲

erased punch history upon logout

Fix: Before logging out, take screenshots of your punch history as a backup. This can help you retain a record of your hours worked. OR If the... ⇲
 
Permissions issue

no access to punch history

Fix: Check if the app has a specific section for punch history. Navigate through the app's menu to find 'History' or 'Punches'. If it’s not visib... ⇲
 
Privacy issue

KBSPresence tracks location during personal time

Fix: Adjust the app's location settings as mentioned earlier. Set it to 'While Using the App' to prevent tracking when not in use. OR Consider... ⇲

invasion of privacy concerns

Fix: Review the app's privacy policy to understand what data is collected and how it is used. This can usually be found on the app's website or w... ⇲
 
Updates issue

constant upgrade prompts

Fix: Check if you can disable notifications for app updates. Go to Settings > Notifications > KBSPresence and toggle off 'Allow Notifications'.... ⇲
 
Battery issue

battery drain from constant tracking

Fix: Limit the app's location tracking as previously described. Set it to 'While Using the App' to reduce battery usage. OR Close other backgr... ⇲
 
Settings issue

issues with language settings on iPhone SE

Fix: Check your iPhone's language settings. Go to Settings > General > Language & Region and ensure the correct language is selected. Restart the... ⇲
 
Compatibility issue

KBSPresence fails at certain locations

Fix: Check your network connection. Ensure you have a stable internet connection, as poor connectivity can cause the app to fail. OR If the ap... ⇲
 
Account issue

unable to clock in at work

Fix: Ensure that you are within the designated GPS area for clocking in. If you are outside this area, the app may not allow you to clock in. O... ⇲
 
Login issue

logged out during lunch

Fix: Check your app settings for any timeout settings that may log you out after a period of inactivity. Adjust these settings if possible. OR... ⇲
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 what users are saying
Bad experience
66.5%

Good experience
29.4%

Neutral
4.1%

~ from our NLP analysis of 170 combined software ratings.

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 Private Data KBSPresence collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info