fix problems on ESS [iphone]

—— Run into issues on ESS ? Get help pending when official support gets back to you!

ESS Mobile

Info:

company: Attendance on Demand, Inc.

: http://www.attendanceondemand.com

Chat with our AI-based ESS Support

🛠️ Common ESS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Managers cannot approve or deny early out/late in requests

Fix: Ensure that you have the latest version of the app installed, as updates may fix this issue. Go to the App Store, search for ESS Mobile, and... ⇲

Time card activity and last punch details are no longer available

Fix: Check if the app has a 'History' or 'Activity Log' section that may have been moved in the latest update. Navigate through the app settings... ⇲

ESS requires login every time

Fix: Check if the 'Remember Me' option is available during login. If not, ensure that your device settings allow the app to save login informatio... ⇲

No FaceID or remember me option

Fix: Check if there are any app settings that allow you to enable biometric login. If not, consider using a password manager to store your creden... ⇲

UI issue

Unintuitive navigation and design

Fix: Take some time to explore the app's layout and familiarize yourself with its features. Look for a user guide or tutorial within the app that... ⇲

Limited visibility of job options

Fix: Check if there are filters or search options within the job listings that may help you find more relevant job options. Adjust your search cr... ⇲

Difficult to track hours worked

Fix: Use the 'Time Tracking' feature if available, and ensure you are logging your hours consistently. If the app lacks this feature, consider us... ⇲

Inability to view past punch times

Fix: Look for a 'History' or 'Punch Records' section in the app. If it’s not visible, check if there are any filters applied that may be hiding p... ⇲

Connect button is non-functional

Fix: Try restarting the app or your device to see if that resolves the issue. If the button remains non-functional, check for any app updates tha... ⇲

Home screen does not display time

Fix: Check the app settings to see if there is an option to enable time display on the home screen. If not, ensure your device's time settings ar... ⇲

Redundant pages and poor formatting

Fix: Provide feedback through the app's feedback feature if available, but in the meantime, try to navigate using the main menu to avoid redundan... ⇲

Freezing issue

ESS may freeze or not load

Fix: Clear the app cache by going to your device settings, selecting ESS Mobile, and choosing 'Clear Cache' if available. If the app continues to... ⇲

Bugs issue

Punching in often fails

Fix: Ensure you have a stable internet connection when attempting to punch in. If you are in a low connectivity area, try moving to a location wi... ⇲

Location issue

Location tracking inaccuracies

Fix: Check your device's location settings and ensure that location services are enabled for ESS Mobile. Go to Settings > Privacy > Location Serv... ⇲

Screen issue

Blank screen after logging in

Fix: Try clearing the app cache or reinstalling the app to resolve any loading issues. Ensure your device's software is up to date as well. OR... ⇲

Updates issue

New update complicates user experience

Fix: Take time to explore the new features and changes introduced in the update. Look for any tutorials or help sections within the app that expl... ⇲

Crashes issue