fix problems on TwinViewer [iphone]

—— Run into issues on TwinViewer? Get help pending when official support gets back to you!

TwinViewer

Info:

company: Masako Sakanashi

: https://www.sakanapps.com

: www.sakanapps.com

Chat with our AI-based TwinViewer Support

🛠️ Common TwinViewer Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

missing EXIF data

Fix: To view EXIF data, ensure that you have granted the app permission to access your photos. Go to Settings > Privacy > Photos and check if Twi... ⇲

no Recently Deleted folder

Fix: To manage deleted photos, consider using the native Photos app on your iPhone, which has a Recently Deleted folder. You can transfer photos... ⇲

UI issue

iOS status bar doesn't disappear in full-screen

Fix: Try toggling the full-screen mode off and on again. You can do this by tapping the full-screen icon or swiping down from the top of the scre... ⇲

no option to select both photos at once

Fix: To select multiple photos, check if there is a multi-select option in the app. This is often done by tapping and holding on a photo to enter... ⇲

bottom photo chopped off when sharing

Fix: When sharing photos, ensure that you are using the correct aspect ratio. Check the settings in TwinViewer for any options related to sharing... ⇲

no way to delete photos from app's viewfinder

Fix: To delete photos, navigate to the main photo library or album view in TwinViewer, where you should have the option to delete photos. If this... ⇲

Updates issue

upgrade process unclear

Fix: To clarify the upgrade process, check the app's settings or help section for any documentation regarding upgrades. Often, there will be a se... ⇲

requires upgrade for basic features

Fix: Review the features available in the free version of TwinViewer and prioritize which ones you need most. If the basic features are insuffici... ⇲

Bugs issue

TwinViewer sometimes fails to open photos

Fix: If the app fails to open photos, first try restarting your iPhone. This can resolve temporary glitches. If the issue persists, check if the... ⇲

only sees one of two HDR photos

Fix: Ensure that both HDR photos are saved correctly in your photo library. Sometimes, HDR photos can be saved as a single image or as separate f... ⇲

Slow issue

workflow not very fast

Fix: To improve workflow speed, try closing other apps running in the background. Double-tap the home button (or swipe up from the bottom on newe... ⇲

Customization issue

limited metadata display options

Fix: If you need more detailed metadata, consider using a dedicated metadata viewer app alongside TwinViewer. Apps like Photo Investigator can pr... ⇲

Freezing issue

TwinViewer freezes occasionally

Fix: If TwinViewer freezes, try force-closing the app by swiping it away in the app switcher. Then, reopen the app. If this happens frequently, c... ⇲