fix problems on [iphone]

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Mobile ID Verify
Info:
company: IDEMIA Group
: https://idemia-mobile-id.com/verify/support
: idemia-mobile-id.com
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Bugs issue

Fails to recognize real IDs

Fix: 1. Check ID quality: Ensure the ID is not damaged, dirty, or worn out, as this can affect recognition. 2. Update the app: Make sure you hav... ⇲

Passes fake IDs as real

Fix: 1. Verify ID manually: Always cross-check the scanned information with the physical ID to ensure accuracy. 2. Use additional verification m... ⇲

Does not retain scanned information

Fix: 1. Check app settings: Look for any settings related to data retention or history within the app. Ensure that options to save scanned inform... ⇲

Incorrect age verification

Fix: 1. Double-check ID details: Ensure that the ID being scanned is valid and that the date of birth is clearly visible. 2. Update the app: Mak... ⇲

Misidentifies valid IDs

Fix: 1. Ensure good lighting: Make sure the ID is scanned in a well-lit area to improve recognition accuracy. 2. Hold the ID steady: Keep the ID... ⇲

Overall poor functionality

Fix: 1. Restart the app: Close the app completely and reopen it to refresh its functionality. 2. Update the app: Check for updates in the App St... ⇲
 
Freezing issue

Freezes and glitches frequently

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer models) and close any unnecessary apps running... ⇲
 
UI issue

Bad user interface

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features better. 2. Use tutorials: Loo... ⇲
 
Loading issue

Times out during scanning

Fix: 1. Ensure a stable connection: Make sure you have a stable internet connection, as poor connectivity can cause timeouts. Switch to Wi-Fi if... ⇲
 
Performance issue

Unreliable performance

Fix: 1. Restart your device: A simple restart can often resolve performance issues. 2. Free up storage: Check your iPhone's storage and delete u... ⇲
 
Crashes issue

closes unexpectedly

Fix: 1. Update the app: Check for updates in the App Store and install the latest version, as updates often fix crashes. 2. Restart your iPhone:... ⇲
 
Compatibility issue

Cannot scan certain ID types

Fix: 1. Check supported ID types: Refer to the app's documentation or website to confirm which ID types are supported for scanning. 2. Use alter... ⇲
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 what users are saying
Good experience
89.8%

Bad experience
9.3%

Neutral
0.9%

~ from our NLP analysis of 225 combined software ratings.

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 Private Data collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Premium Monthly Subscription: $1.99 Premium Monthly Subscription