fix problems on FlareCON [iphone]

—— Run into issues on FlareCON? Get help pending when official support gets back to you!

FlareCON

Info:

company: CHAUVET AND SONS, INC

: https://www.chauvetdj.com

: www.chauvetdj.com

Chat with our AI-based FlareCON Support

🛠️ Common FlareCON Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lost control of fixtures after update

Fix: 1. Restart the app: Close the FlareCON app completely and then reopen it. This can sometimes reset the connection to the fixtures. 2. Recon... ⇲

FlareCON is not user friendly

Fix: 1. Familiarize yourself with the interface: Spend some time exploring the app's features and layout. Look for tutorials or user guides onlin... ⇲

Compatibility issue

Incompatibility with FlareCON1

Fix: 1. Check compatibility: Verify that your version of the FlareCON app is compatible with FlareCON1. This information can usually be found on... ⇲

Rendered equipment unusable

Fix: 1. Reset equipment: Try resetting the FlareCON device and any connected fixtures to restore functionality. 2. Check connections: Ensure tha... ⇲

Support issue

No customer guidance on new version

Fix: 1. Look for release notes: Check the app store or the manufacturer's website for release notes that detail changes and new features in the l... ⇲

No troubleshooting options available

Fix: 1. Check the FAQ section: Visit the manufacturer's website and look for a FAQ or support section that may provide troubleshooting tips for c... ⇲

No communication from support

Fix: 1. Check support channels: Look for alternative support channels such as forums, social media, or community groups where you can ask questio... ⇲

Slow issue

Major delay in response

Fix: 1. Check your internet connection: Ensure that your device has a stable internet connection, as delays can often be caused by connectivity i... ⇲

Network issue

Cannot connect to FlareCON Air

Fix: 1. Verify Bluetooth settings: Ensure that Bluetooth is enabled on your iPhone and that the FlareCON Air device is powered on and in range.... ⇲

Settings issue

Lack of programming information

Fix: 1. Search for user manuals: Look for a user manual or programming guide on the manufacturer's website that details how to program the app an... ⇲

No information on how to set up new version

Fix: 1. Look for setup guides: Search the manufacturer's website for setup guides or documentation for the new version. 2. Watch tutorial videos... ⇲

Updates issue

Auto-update caused issues

Fix: 1. Disable auto-updates: Go to your iPhone settings, select 'App Store', and turn off 'App Updates' to prevent automatic updates in the futu... ⇲

Removed features from previous version

Fix: 1. Explore new features: Familiarize yourself with the new features that have replaced the removed ones. Check the app's release notes for d... ⇲

No option to revert to old version

Fix: 1. Check for backups: If you have a backup of your device from before the update, you can restore your device to that backup. 2. Look for o... ⇲

No updates to fix issues

Fix: 1. Stay informed: Keep an eye on the app store for any updates that may address issues. 2. Engage with the community: Participate in user f... ⇲

No preset features in new version

Fix: 1. Create manual presets: If the app allows, manually create settings that you can quickly access during events. 2. Use alternative apps: I... ⇲

Bugs issue

FlareCON is unreliable during events

Fix: 1. Test before events: Always test the app and your fixtures before any event to ensure everything is functioning properly. 2. Have a backu... ⇲

Inconsistent performance since 2018

Fix: 1. Clear app data: Go to your iPhone settings, find the FlareCON app, and clear its data to improve performance. 2. Regularly update: Ensur... ⇲

UI issue

Difficult to manage lights

Fix: 1. Create presets: If the app allows, create presets for your light settings to make it easier to manage them during events. 2. Organize fi... ⇲

FlareCON is too basic

Fix: 1. Explore advanced features: Check if there are any hidden advanced features within the app that you may not be aware of. 2. Look for add-... ⇲

Customization issue

Limited trigger buttons

Fix: 1. Optimize button usage: Review how you are using the trigger buttons and see if you can consolidate functions to make better use of the li... ⇲