fix problems on Merc [iphone]

—— Run into issues on Merc? Get help pending when official support gets back to you!

MercMobile

Info:

company: Mercantile Bank

: https://www.mercbank.com

: www.mercbank.com

Chat with our AI-based Merc Support

🛠️ Common Merc Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Merc stalls during login

Fix: 1. Restart the App: Close the MercMobile app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) a... ⇲

Camera orientation issue

Fix: 1. Check Orientation Lock: Swipe down from the top right corner of your iPhone to access the Control Center. Ensure that the orientation loc... ⇲

Payments issue

Daily mobile deposit limit too low

Fix: 1. Review Deposit Limits: Check the app or your account settings to see if there are any options to increase your deposit limit. Sometimes,... ⇲

Multiple deposits and reversals for HELOC payments

Fix: 1. Review Transaction History: Check your transaction history to confirm the deposits and reversals. Ensure that you are not accidentally du... ⇲

Bugs issue

Transactions sometimes out of order

Fix: 1. Refresh the Transactions List: Pull down on the transactions screen to refresh the list. This can help update the order of transactions.... ⇲

UI issue

Confusing bill pay editing

Fix: 1. Review the Bill Pay Instructions: Look for any help or tutorial sections within the app that explain how to edit bill payments. Familiari... ⇲

Account issue

Not all accounts shown on home screen

Fix: 1. Check Account Settings: Go to the settings within the app and ensure that all accounts are selected to be displayed on the home screen. S... ⇲

Limited loan options available

Fix: 1. Review Eligibility: Check if there are specific eligibility criteria for different loan options. Sometimes, certain loans may not be avai... ⇲

Security issue

Frequent password changes required

Fix: 1. Use a Password Manager: Consider using a password manager to generate and store complex passwords securely. This can help you manage freq... ⇲

Facial ID feature inconsistent

Fix: 1. Re-register Facial ID: Go to Settings > Face ID & Passcode, and re-register your face. Make sure your face is well-lit and the camera is... ⇲

Search issue

Difficult to search past deposits

Fix: 1. Use Filters: Check if there are any filtering options in the transactions section that allow you to narrow down your search by date or am... ⇲

Support issue

Inaccessible customer service for appointments

Fix: 1. Use In-App Messaging: If the app has a messaging feature, use it to communicate with customer service for appointment scheduling. 2. Chec... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.0%

Bad experience

6.2%

Neutral

2.8%

~ from our NLP analysis of 633 combined software ratings.

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Private Data Merc collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics