fix problems on First Heritage FCU [iphone]

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—— Run into issues on First Heritage FCU? Get help pending when official support gets back to you!

First Heritage FCU
Info:
company: First Heritage Federal Credit Union
: https://www.fhfcu.org/
: www.fhfcu.org
Chat with our AI-based First Heritage FCU Support
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Loading issue

Loading issues when viewing accounts

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Clear the... ⇲
 
Bugs issue

Available balance incorrect

Fix: 1. Log out of the app and log back in to refresh your account information. 2. Check for any pending transactions that may not be reflected... ⇲
 
UI issue

Cumbersome navigation between dashboard and accounts

Fix: 1. Familiarize yourself with the app's layout by exploring the menus and options available. 2. Use the app's search feature to quickly find... ⇲

Difficult to navigate for new users

Fix: 1. Take time to explore the app's features and layout. Familiarize yourself with the main sections and functions. 2. Look for any tutorial... ⇲

Old app was easier to use

Fix: 1. Take time to explore the new app's features and layout, as it may have different navigation but similar functionalities. 2. Look for any... ⇲
 
Crashes issue

First Heritage FCU crashes during deposit

Fix: 1. Ensure that your app is updated to the latest version. Check the App Store for any available updates. 2. Restart your iPhone to clear an... ⇲
 
Login issue

Error when trying to log in

Fix: 1. Double-check your login credentials (username and password) for any typos. 2. If you have forgotten your password, use the 'Forgot Passw... ⇲

Fingerprint login fails

Fix: 1. Ensure that your fingerprint is registered correctly in your iPhone settings. Go to Settings > Touch ID & Passcode and check your fingerp... ⇲
 
Updates issue

First Heritage FCU requires update but none available

Fix: 1. Check the App Store for any updates manually. Sometimes updates may not automatically appear. 2. Restart your iPhone to refresh the syst... ⇲
 
Uploads issue

First Heritage FCU takes too long to upload checks

Fix: 1. Ensure you have a strong and stable internet connection while uploading checks. 2. Try reducing the size of the check image if possible,... ⇲
 
Network issue

Server errors prevent access

Fix: 1. Check the app's status on social media or forums to see if there are known server issues. 2. Restart the app and try accessing it again... ⇲
 
Payments issue

Inability to make principal payments on mortgage

Fix: 1. Check if the app has specific options for making principal payments. Look for a 'Payments' or 'Mortgage' section. 2. If the option is no... ⇲
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 what users are saying
Good experience
96.0%

Bad experience
2.4%

Neutral
1.6%

~ from our NLP analysis of 3,290 combined software ratings.

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 Private Data First Heritage FCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location