fix problems on 苏e行-苏州地铁官方APP [iphone]

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—— Run into issues on 苏e行-苏州地铁官方APP? Get help pending when official support gets back to you!

苏e行-苏州地铁官方APP
Info:
company: 苏州市轨道交通集团有限公司
: https://szex.sz-mtr.com/sz-app-h5/sz_h5/help-center.html
: www.sz-mtr.com
Chat with our AI-based 苏e行-苏州地铁官方APP Support
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Permissions issue

Requires constant geolocation access

Fix: Change the app's location access settings. Go to your iPhone's Settings > Privacy > Location Services. Find the 苏e行 app and change the set... ⇲
 
Notifications issue

Frequent unnecessary notifications

Fix: Manage notification settings for the app. Go to your iPhone's Settings > Notifications > 苏e行 and customize the notification preferences. Y... ⇲
 
Freezing issue

苏e行-苏州地铁官方APP freezes when bonding card with account

Fix: Try restarting the app and your iPhone. Close the app completely by swiping up from the bottom of the screen (or double-clicking the home bu... ⇲
 
Compatibility issue

Not functional on iPhone

Fix: Check for compatibility issues. Ensure that your iPhone's iOS version is compatible with the app. Go to Settings > General > About and check... ⇲
 
Storage issue

Large app size for basic functionality

Fix: Consider clearing the app's cache or data if the app allows it. This can sometimes reduce the size of the app's data stored on your device.... ⇲
 
Bugs issue

Multiple data entry failures

Fix: Ensure that you are entering data correctly and that there are no connectivity issues. Check your internet connection and try again. If the... ⇲
 
Updates issue

No updates for a month

Fix: Check the App Store for any available updates manually. Open the App Store, tap on your profile icon, and scroll down to see if there are up... ⇲
 
Login issue

Login failures prevent subway access

Fix: Reset your password if you are having trouble logging in. Use the 'Forgot Password' option on the login screen to receive a reset link via e... ⇲
 
Payments issue

No support for popular payment methods like Alipay and WeChat

Fix: Look for alternative payment methods within the app. Check the payment settings to see if there are other options available that you can use... ⇲

Lack of integration with common payment systems

Fix: Explore the app's payment settings to see if there are any options to link other payment methods. Sometimes, apps may have hidden settings t... ⇲

Multiple deductions without proper notification

Fix: Keep a record of your transactions and check your payment history within the app. If you notice discrepancies, document them for your refere... ⇲
 
Ads issue

Inconspicuous exit button for ads

Fix: Try tapping around the ad area to see if you can find the exit button. Sometimes, the button may be small or placed in an unexpected locatio... ⇲
 
Crashes issue

Severe app crashes in the latest version

Fix: Try uninstalling and reinstalling the app. This can help resolve any corrupted files that may be causing the crashes. Press and hold the app... ⇲
 
UI issue

Overall user experience is cumbersome

Fix: Take time to explore the app's settings and features. Sometimes, customizing settings can improve the overall experience. Look for options t... ⇲
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 what users are saying
Bad experience
91.4%

Good experience
8.6%

Neutral
0.0%

~ from our NLP analysis of 58 combined software ratings.

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 Private Data 苏e行-苏州地铁官方APP collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content