fix problems on Middlesex Savings Bank [iphone]

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—— Run into issues on Middlesex Savings Bank? Get help pending when official support gets back to you!

Middlesex Savings Bank
Info:
company: Middlesex Savings Bank
: http://www.middlesexbank.com
: www.middlesexbank.com
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Security issue

Insecure log off process

Fix: Always log out of the app manually after each session. Look for a 'Log Out' option in the settings or main menu to ensure your session is se... ⇲
 
UI issue

Check deposit feature hard to use

Fix: Follow the in-app instructions carefully. Make sure you are in a well-lit area and that the check is flat and free of wrinkles when taking a... ⇲

Limited pending charge details

Fix: Check if there are any settings within the app that allow you to view more details about pending transactions. Look for options in the trans... ⇲

User interface not user friendly

Fix: Familiarize yourself with the app by exploring all menus and options. Take notes on where specific features are located to improve your navi... ⇲

Bill pay interface confusing

Fix: Take time to explore the bill pay section thoroughly. Look for tutorial videos or help sections that explain how to use the bill pay feature... ⇲

Missing options in drop down menu

Fix: Try refreshing the app by closing it completely and reopening it. This can sometimes resolve display issues with menus. OR Check for app... ⇲
 
Camera issue

Camera alignment issues for check deposits

Fix: Ensure that the check is placed on a flat surface and that the camera is directly above the check. Use the on-screen guides to align the che... ⇲

Inconsistent camera functionality

Fix: Restart your iPhone to refresh the camera app and clear any temporary glitches that may be affecting its performance. OR Check for any iO... ⇲

eDeposit fails to capture check images

Fix: Ensure that you are following the correct procedure for eDeposit. Check that the check is properly aligned and that you are in a well-lit ar... ⇲
 
Bugs issue

Repeated errors in check deposit

Fix: Double-check that you are following all deposit instructions correctly, including ensuring the check is endorsed properly on the back. OR... ⇲
 
Battery issue

Memory leak causing battery drain

Fix: Close any unused apps running in the background to free up memory and reduce battery drain. Swipe up from the bottom of the screen and swipe... ⇲
 
Network issue

Middlesex Savings Bank connection issues

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. Try switching between Wi-Fi and cellular... ⇲
 
Login issue

Frequent login problems

Fix: Ensure that you are entering the correct username and password. Use the 'Forgot Password' feature if you are unsure of your credentials. O... ⇲
 
Registration issue

Device registration prompts annoying

Fix: Check the app settings to see if there is an option to disable device registration prompts. This may help reduce the frequency of these noti... ⇲
 
Payments issue

Transaction declined errors

Fix: Verify that you have sufficient funds in your account for the transaction. Check your account balance before attempting the transaction agai... ⇲

Inability to make person-to-person payments

Fix: Ensure that you have set up any required payment methods or linked accounts within the app to enable person-to-person payments. OR Check... ⇲
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 what users are saying
Bad experience
50.0%

Good experience
35.7%

Neutral
14.3%

~ from our NLP analysis of 14 combined software ratings.

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 Private Data Middlesex Savings Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics