fix problems on New Innovations [iphone]

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—— Run into issues on New Innovations? Get help pending when official support gets back to you!

New Innovations
Info:
company: New Innovations, Inc.
: https://www.new-innov.com/pub/support.html
: www.new-innov.com
Chat with our AI-based New Innovations Support
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Settings issue

Limited to logging hours for past 3 days

Fix: Keep a manual log of your hours in a separate document or app. This way, you can track your hours beyond the 3-day limit and input them into... ⇲

Lack of administrative utilities

Fix: Familiarize yourself with the existing features of the app to maximize its current capabilities. Sometimes, administrative tasks can be done... ⇲

Limited to +/- 2 days for hour logging

Fix: Keep a manual log of your hours in a separate document or app to track them beyond the 2-day limit and input them into the New Innovations a... ⇲
 
Customization issue

No bulk hour logging option

Fix: Consider logging hours in batches at the end of each week instead of daily. This can help you manage your time better and reduce the frequen... ⇲

No default work type option

Fix: Manually select your work type each time you log hours. To streamline this, create a list of your most frequently used work types and keep i... ⇲
 
UI issue

Unusable mobile interface for evaluations

Fix: Try using the app in landscape mode if it’s not functioning well in portrait mode. This can sometimes improve usability. OR If the mobile... ⇲

Scrolling through institutions is tedious

Fix: Use the search function, if available, to quickly find the institution you need instead of scrolling through the entire list. OR Create a... ⇲

Dark mode issues with readability

Fix: Switch to light mode in the app settings if available. This can improve readability if dark mode is causing issues. OR Adjust your iPhone... ⇲

Keyboard covers text box when typing

Fix: Try using a different keyboard app that may have better functionality or adjust the keyboard settings in your iPhone settings under General... ⇲

Radial buttons disappear in evaluations

Fix: Try refreshing the app or logging out and back in to see if this resolves the issue with the radial buttons. OR Check for updates to the... ⇲
 
Bugs issue

Activity selection fails to populate

Fix: Check your internet connection. A weak or unstable connection can prevent the app from loading data. Switch to Wi-Fi if possible or try rese... ⇲

Inability to log hours from mobile device

Fix: Ensure that you have granted the app all necessary permissions in your iPhone settings. Go to Settings > Privacy > Location Services and ens... ⇲

Institution name recognition issues

Fix: Ensure that you are entering the institution name correctly. Sometimes, small typos can prevent recognition. Try variations of the name if n... ⇲

Basic functionality lacking

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, basic functionalities are hidden in menus or setti... ⇲
 
Permissions issue

No access to completed evaluations

Fix: Check if there is a specific section in the app for completed evaluations. Sometimes, they may be stored in a different area than expected.... ⇲
 
Crashes issue

New Innovations crashes on login

Fix: Clear the app's cache and data by uninstalling and reinstalling the app. This can often resolve crashing issues. OR Restart your iPhone t... ⇲
 
Updates issue

No calendar integration

Fix: Use a separate calendar app to manually track your hours and important dates related to your evaluations and procedures. OR Set reminders... ⇲
 
Notifications issue

No notifications for logging hours

Fix: Check your notification settings for the app in your iPhone settings. Go to Settings > Notifications > New Innovations and ensure that notif... ⇲
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 what users are saying
Bad experience
73.7%

Good experience
16.2%

Neutral
10.1%

~ from our NLP analysis of 99 combined software ratings.

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 Private Data New Innovations collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Sensitive Info