fix problems on Mixbook [iphone]

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—— Run into issues on Mixbook ? Get help pending when official support gets back to you!

Mixbook | Design Photo Books
Info:
company: Interactive Memories, Inc.
: https://help.mixbook.com/en_us/mixbook-app-faq-SJhAn0sd
: www.mixbook.com
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Search issue

Difficult to find work in progress

Fix: Create a dedicated folder in your Mixbook account for ongoing projects. This way, you can easily locate your work by organizing it in one pl... ⇲
 
Compatibility issue

Limited functionality on iPad

Fix: Check if the app is updated to the latest version, as updates may include additional features for iPad users. OR Consider using the Mixbo... ⇲

No native landscape mode for iPad

Fix: Check if the app has been updated, as landscape mode may be added in future updates. OR Use the Mixbook website on your iPad in landscape... ⇲
 
Uploads issue

Photos cropped in upload view

Fix: Before uploading, ensure that your photos are in the correct aspect ratio for the book size you are creating. You can use a photo editing ap... ⇲
 
Bugs issue

Auto-create feature has errors

Fix: Try restarting the app and attempting the auto-create feature again. Sometimes, a simple restart can resolve temporary glitches. OR Manua... ⇲

Inconsistent print quality

Fix: Ensure that your images are high resolution before uploading them to Mixbook. Low-resolution images can lead to poor print quality. OR Or... ⇲
 
Support issue

Slow customer service response

Fix: Check the Mixbook help center or FAQ section on their website for common issues and solutions that may address your concerns without needing... ⇲

Unresponsive chat support

Fix: If chat support is unresponsive, try refreshing the page or restarting your browser to see if that resolves the issue. OR Consider using... ⇲
 
Other issue

Chemical smell from printed books

Fix: Allow the printed book to air out in a well-ventilated area for a few days after receiving it. This can help dissipate any residual odors.... ⇲

Inaccurate delivery estimates

Fix: Check the estimated delivery times on the Mixbook website before placing an order, as they may vary based on your location and order volume.... ⇲
 
Privacy issue

Privacy breach with wrong delivery

Fix: Double-check your shipping address in your account settings to ensure it is correct before placing an order. OR If you receive a book at... ⇲
 
UI issue

Mixbook window does not resize

Fix: Try rotating your device to see if the app adjusts to landscape mode. If it does not, check for any app updates that may address this issue.... ⇲

Difficult to switch between drafts

Fix: Use the 'My Projects' section to view all drafts and select the one you want to work on. This can help streamline the process of switching b... ⇲

Poor user interface on MacOS

Fix: Try using the Mixbook website on a different browser (like Chrome or Firefox) to see if the user interface improves. OR Clear your browse... ⇲
 
Payments issue

Credit card info does not auto-fill

Fix: Ensure that your iPhone's autofill settings are enabled. Go to Settings > Safari > Autofill and make sure 'Use Contact Info' and 'Credit Car... ⇲
 
Glitches issue

Glitches when saving pages

Fix: Try saving your work frequently and in smaller increments to avoid losing progress. If the app crashes, you may lose larger sections of work... ⇲
 
Customization issue

Limited preview options for templates

Fix: Explore different templates by scrolling through the options and selecting 'Preview' to see how they look before choosing one. OR Conside... ⇲

Limited editing options for backgrounds

Fix: Explore the available background options in the app and consider using a photo editing app to create custom backgrounds before uploading the... ⇲
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 what users are saying
Good experience
95.1%

Neutral
2.7%

Bad experience
2.2%

~ from our NLP analysis of 10,397 combined software ratings.

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 Private Data Mixbook collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers