fix problems on ClareVision [iphone]

—— Run into issues on ClareVision? Get help pending when official support gets back to you!

ClareVision

Info:

company: Clare Controls

: https://www.clarecontrols.com/contact

: www.clarecontrols.com

Chat with our AI-based ClareVision Support

🛠️ Common ClareVision Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Old UI issues

Fix: To address the old UI issues, try resetting the app settings to default. Go to the app settings, look for an option to reset or restore defa... ⇲

Sound is imperceptible

Fix: Check the volume settings on your iPhone. Go to Settings > Sounds & Haptics and ensure the volume is turned up. Also, check the app's intern... ⇲

UI issue

No rewind or fast forward feature

Fix: As a workaround, you can manually navigate through the playback timeline by dragging the progress bar if available. This allows you to jump... ⇲

Downloads issue

Cannot download clips

Fix: Check the app settings for any permissions related to storage or downloads. Ensure that the app has permission to access your device's stora... ⇲

Camera issue

Frequent camera disconnections

Fix: Ensure that your Wi-Fi connection is stable. Check your router and consider restarting it. Also, make sure your iPhone is within range of th... ⇲

Inconsistent camera color

Fix: Check the camera settings within the app for any color calibration options. Adjusting these settings may help achieve more consistent colors... ⇲

Loading issue

Live view fails to load

Fix: Check your internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the live view loads. OR Force c... ⇲

Event history won't load

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and check available space. If low, consider dele... ⇲

Frequent spinning wheels

Fix: This often indicates a loading issue. Ensure your internet connection is stable and try restarting the app to refresh the connection. OR... ⇲

Customization issue

No customizable notification settings

Fix: Check the app settings for any notification options. Sometimes, there may be a general notification setting that allows you to adjust how no... ⇲

Bugs issue

Limited functionality

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, features may be hidden in submenus or settings.... ⇲

Settings issue

No option to turn cameras on or off

Fix: Check if there is a settings menu for each camera where you can enable or disable them. This may be located in the camera management section... ⇲

Notifications issue

Notifications show only channel numbers

Fix: Check the app settings for notification preferences. There may be an option to include more details in notifications, such as camera names o... ⇲

Motion events never show

Fix: Check the motion detection settings in the app. Ensure that motion detection is enabled for the cameras you are monitoring. OR Review the... ⇲

Slow issue

Slow loading of live feed

Fix: Ensure that your internet connection is strong. If possible, switch to a wired connection or a stronger Wi-Fi signal to improve loading time... ⇲

Video issue

Poor playback experience

Fix: Ensure that your device has sufficient storage and memory available. Close any unnecessary apps running in the background to free up resourc... ⇲