fix problems on DTLR [iphone]

—— Run into issues on DTLR ? Get help pending when official support gets back to you!

DTLR ®

Info:

company: DTLR HOLDING, INC

: https://www.dtlr.com/pages/contact-us

: www.dtlr.com

Chat with our AI-based DTLR Support

🛠️ Common DTLR Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Too many irrelevant items in filtered categories

Fix: Try refining your search criteria by using more specific keywords or filters. For example, if you're looking for shoes, use filters for size... ⇲

DTLR does not show purchase confirmation

Fix: Check your email inbox, including the spam or junk folder, for a purchase confirmation email. If you find it, you can use that as proof of p... ⇲

UI issue

Shipping details not available after purchase

Fix: Log into your account on the DTLR app and navigate to your order history. There should be an option to view details for each order, includin... ⇲

Lack of order tracking within the app

Fix: If the app does not provide tracking, check your email for a shipping confirmation that usually includes tracking information. You can also... ⇲

No delivery timeline provided at checkout

Fix: Check the app's FAQ or help section for information on estimated delivery times, as they may provide general timelines based on shipping met... ⇲

Payments issue

Restocking fee not disclosed

Fix: Review the app's terms and conditions or the FAQ section, which may provide information about restocking fees. This is often found in the ap... ⇲

Gift card refund delays

Fix: Keep track of your gift card refund request by noting the date you submitted it. If you haven’t received a response within a reasonable time... ⇲

Support issue

Slow and unprofessional customer service

Fix: If you experience slow responses, try using the app's live chat feature (if available) during peak hours when they may be more responsive. A... ⇲

No return shipping labels provided for mistakes

Fix: When initiating a return, check the app for any options to print a return shipping label. If it’s not available, you may need to contact cus... ⇲

Bugs issue

Incorrect item sizes sent

Fix: Before placing an order, double-check the size chart provided in the app to ensure you are selecting the correct size. If you receive the wr... ⇲

Loading issue

DTLR does not load properly for logged-in users

Fix: Try logging out of the app and then logging back in. If the issue persists, uninstall the app and reinstall it from the App Store to ensure... ⇲

Crashes issue

DTLR frequently fails to open

Fix: Ensure that your iPhone is updated to the latest iOS version, as compatibility issues can cause apps to crash. Go to Settings > General > So... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.7%

Neutral

1.1%

Bad experience

1.1%

~ from our NLP analysis of 21,811 combined software ratings.

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Private Data DTLR collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Purchases
- Identifiers
- Usage Data
- Diagnostics