fix problems on Nee-Vo [iphone]

​

—— Run into issues on Nee-Vo? Get help pending when official support gets back to you!

Nee-Vo
Info:
company: Reseau sans fil Otodata Inc
: http://otodata.ca
Chat with our AI-based Nee-Vo Support
   Hello! How can I assist you?  

characters left:
 
Security issue

Password not stored by OS

Fix: Check your iPhone's settings to ensure that the app has permission to use the Keychain for storing passwords. Go to Settings > Passwords and... ⇲
 
UI issue

Graph lacks useful data

Fix: Explore the app settings to see if there are options to customize the data displayed on the graph. Look for filters or additional data point... ⇲

No indication of data freshness

Fix: Check if there is a refresh button within the app that allows you to manually update the data. This can help ensure you are viewing the most... ⇲

Graph does not zoom correctly

Fix: Check if there are pinch-to-zoom gestures enabled in the app. If not, try tapping on the graph to see if it brings up options for zooming in... ⇲

No conversion from % to gallons

Fix: Look for a conversion tool within the app or online that can help you convert the percentage readings to gallons based on your tank's total... ⇲

Graph lacks precision

Fix: Check if there are settings to adjust the granularity of the data displayed on the graph. Increasing the detail level may improve precision.... ⇲

Limited usage history

Fix: Check if there is an option to extend the usage history in the app settings. Some apps allow you to adjust how much historical data is store... ⇲

No date on tank level readings

Fix: Look for an option in the app settings to enable timestamps for readings. This may be a feature that can be turned on. OR If timestamps a... ⇲

Basic app with limited data

Fix: Explore the app's settings to see if there are options to enable additional features or data points that may not be visible by default. OR... ⇲
 
Network issue

Link for propane refill returns server error

Fix: Try accessing the link from a different network (e.g., switch from Wi-Fi to cellular data) to rule out network issues. If the problem persis... ⇲
 
Notifications issue

Missing alert for tank level notifications

Fix: Go to the app's notification settings and ensure that alerts for tank levels are enabled. You may need to toggle them on if they are current... ⇲

No notifications for low levels

Fix: Check the app's notification settings to ensure that low-level alerts are enabled. If they are not, toggle them on. OR Set a manual remin... ⇲

Nee-Vo lacks basic notification settings

Fix: Explore the app's settings thoroughly to see if there are any hidden options for notifications that may not be immediately visible. OR Co... ⇲

No auto-fill notification

Fix: Check if there are settings in the app that allow for auto-fill notifications to be enabled. If not, this feature may not be supported. OR... ⇲
 
Permissions issue

Requires supplier authorization

Fix: Check if there are any settings within the app that allow you to manage or input your supplier information to streamline the authorization p... ⇲
 
Settings issue

Takes reading only once a day

Fix: If the app allows, check for settings that may enable more frequent readings or updates. Some apps have options for adjusting the frequency... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
96.6%

Bad experience
1.8%

Neutral
1.6%

~ from our NLP analysis of 7,258 combined software ratings.

 Switch to these Alternatives:
My Energy Hub+
Mobile Link for Generators
Hydro One Mobile
OnCue Plus
KOHLER Energy Management
OvrC Connect
Mopeka TankCheck
Mysa
Hydrawise
Cogeco Wi-Fi

 Private Data Nee-Vo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics