fix problems on BetterUp [iphone]

—— Run into issues on BetterUp? Get help pending when official support gets back to you!

BetterUp

Info:

company: BetterUp

: https://www.betterup.co

: www.betterup.co

Chat with our AI-based BetterUp Support

🛠️ Common BetterUp Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

BetterUp crashes after downloading latest version

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Press and hold the power button until you see the 'slide to pow... ⇲

Terrible performance issues and bugs

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find BetterUp, and tap on it. If there's an option to 'Offload App', do that... ⇲

Cannot skip to home after logging in

Fix: 1. Log out and log back in: If you are stuck, try logging out of your account. Tap on your profile icon, scroll down, and select 'Log Out'.... ⇲

Loading issue

Constant loop trying to load 'Explore Coaches' screen

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if tha... ⇲

UI issue

Web-based articles are hard to read

Fix: 1. Use Reader Mode: If you are accessing articles through Safari, tap the 'AA' icon in the address bar and select 'Show Reader'. This will s... ⇲

Payments issue

Paywalled content

Fix: 1. Check for free trials: Look for any promotional offers or free trials that may allow you to access paywalled content temporarily. This ca... ⇲

Auto-renewal without consent

Fix: 1. Manage subscriptions: Go to Settings > [your name] > Subscriptions. Find BetterUp and turn off auto-renewal if it’s enabled. OR 2. Rev... ⇲

Charges for following cycle after cancellation

Fix: 1. Check your subscription status: Go to Settings > [your name] > Subscriptions to confirm if your subscription is still active or has been... ⇲

Settings issue

Scheduling problems with the app

Fix: 1. Sync your calendar: Ensure that your calendar settings are properly synced with the app. Go to Settings > Calendar > Accounts and check i... ⇲

Account issue

No option to set up an account within the app

Fix: 1. Use the website: If the app does not allow account creation, visit the BetterUp website on your browser to create an account. Once create... ⇲

Crashes issue

BetterUp won't open on iPhone

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) and swipe the BetterUp app off the screen.... ⇲

Support issue

Coaches not meeting expectations

Fix: 1. Provide feedback: Use the app’s feedback feature to express your concerns about your coach. This can help the platform improve its servic... ⇲

Limited customer support response

Fix: 1. Use in-app support: Check if the app has a support or help section where you can submit a request or find FAQs that may address your issu... ⇲

Network issue

Inconsistent access to coaches

Fix: 1. Schedule sessions in advance: Try to book your sessions ahead of time to ensure you have consistent access to your preferred coach. OR... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

86.5%

Bad experience

10.8%

Neutral

2.8%

~ from our NLP analysis of 362 combined software ratings.

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Private Data BetterUp collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics