fix problems on Nike [iphone]

​

—— Run into issues on Nike? Get help pending when official support gets back to you!

Nike: Shoes, Apparel, Stories
Info:
company: Nike, Inc
: https://www.nike.com/help
: www.nike.com
Chat with our AI-based Nike Support
   Hello! How can I assist you?  

characters left:
 
Search issue

Search function is not robust

Fix: 1. Use Specific Keywords: When searching, use specific terms related to the product you are looking for, such as brand names, product types,... ⇲
 
Bugs issue

Filters do not work as designed

Fix: 1. Reset Filters: If filters are not working, try resetting them by deselecting all options and then reapplying your desired filters one at... ⇲
 
Security issue

Account security issues

Fix: 1. Change Password: Go to your account settings in the app and change your password to something strong and unique. This can help secure you... ⇲
 
Payments issue

Payment processing errors

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Go to your account settings and verify your paym... ⇲
 
Notifications issue

Delayed order confirmations

Fix: 1. Check Email Spam Folder: Sometimes, confirmation emails can end up in the spam folder. Check there to see if your confirmation email was... ⇲

Notifications for sold-out items

Fix: 1. Adjust Notification Settings: Go to your app settings and adjust your notification preferences to avoid alerts for sold-out items. 2. Che... ⇲
 
Support issue

Poor customer service experience

Fix: 1. Use In-App Support: Navigate to the help section in the app for FAQs or chat support options that may provide quicker assistance. 2. Docu... ⇲

Unclear return process

Fix: 1. Review Return Policy: Go to the app's help section and review the return policy for clear instructions on how to return items. 2. Keep Pa... ⇲
 
Network issue

Chat system disconnects frequently

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persist... ⇲
 
Features issue

Lack of barcode UPC scanner

Fix: 1. Use Third-Party Apps: Consider downloading a barcode scanner app from the App Store that can scan UPC codes and provide product informati... ⇲

Raffle system for exclusive items

Fix: 1. Read Raffle Rules: Make sure to read the rules and requirements for entering the raffle to ensure you are following the correct process.... ⇲
 
Customization issue

Limited size selection for tall individuals

Fix: 1. Check Size Filters: Ensure you are using the correct filters to display available sizes. Sometimes, specific sizes may be hidden by defau... ⇲

Inability to save multiple family member sizes

Fix: 1. Create Separate Accounts: If possible, create separate accounts for each family member to save their sizes individually. 2. Use Notes: Ke... ⇲
 
UI issue

Difficulty accessing cart

Fix: 1. Clear App Cache: Offload the app to clear any stored data that may be causing issues with accessing the cart. 2. Restart the App: Close t... ⇲
 
Slow issue

Slow order preparation times

Fix: 1. Check Order Status: Regularly check the order status in the app to stay updated on any changes or delays. 2. Plan Ahead: If you know you... ⇲
 
Login issue

Nike locks users out

Fix: 1. Reset Password: If you are locked out, use the 'Forgot Password' feature to reset your password and regain access. 2. Clear App Cache: Of... ⇲
 
Syncing issue

Inadequate tracking of order status

Fix: 1. Refresh Order Status: Pull down to refresh the order status page in the app to see if there are any updates. 2. Check Email Updates: Look... ⇲
 
Updates issue

Frequent app updates required

Fix: 1. Enable Automatic Updates: Go to your iPhone's Settings > App Store and enable 'App Updates' to ensure the Nike app updates automatically.... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
97.7%

Bad experience
1.2%

Neutral
1.1%

~ from our NLP analysis of 1,697,518 combined software ratings.

 Switch to these Alternatives:
TAF – Tienda de tenis y moda
Tommy Hilfiger MX
Foot Locker - Shop Releases
JD Sports: Exclusive rewards
Champs Sports: Kicks & Apparel
Shop New Era
Finish Line – Shop Exclusive
PSD
Sneakers Drops: Release＋Raffle
SNIPES: Sneakers & Streetwear

 Private Data Nike collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location