fix problems on TenantCloud Pro [iphone]

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—— Run into issues on TenantCloud Pro? Get help pending when official support gets back to you!

TenantCloud Pro
Info:
company: TenantCloud LLC
: https://www.tenantcloud.com/
: www.tenantcloud.com
Chat with our AI-based TenantCloud Pro Support
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Payments issue

Online payments are slow and broken

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the paymen... ⇲

Payment button issues

Fix: 1. Restart the app: Close and reopen TenantCloud Pro to see if the payment button becomes responsive. 2. Check for updates: Ensure the app i... ⇲

Payment information erased after update

Fix: 1. Re-enter payment information: After an update, go to the payment settings and re-enter your payment information to ensure it is saved cor... ⇲

Long ACH transfer times

Fix: 1. Check your bank's processing times: ACH transfers can take several days depending on your bank's policies. Verify with your bank for expe... ⇲
 
Bugs issue

Bugs in the app

Fix: 1. Update the app: Ensure you are using the latest version of TenantCloud Pro by checking for updates in the App Store. Developers often rel... ⇲

Inability to add work orders

Fix: 1. Check for app updates: Ensure you are using the latest version of TenantCloud Pro, as updates may fix functionality issues. 2. Restart th... ⇲

Errors without clear explanations

Fix: 1. Document the errors: Keep a record of the errors you encounter, including the actions that led to them. This can help you identify patter... ⇲
 
Support issue

Slow customer service responses

Fix: 1. Use in-app help resources: Check if TenantCloud Pro has a help or FAQ section within the app that can provide immediate answers to common... ⇲
 
Login issue

Constantly logs out

Fix: 1. Check your app settings: Go to the app settings and look for any options related to session timeouts or automatic logouts. Adjust these s... ⇲
 
Updates issue

TenantCloud Pro updates without changes

Fix: 1. Review update notes: After updating the app, check the App Store for update notes to see what changes were made. Sometimes updates includ... ⇲
 
Loading issue

TenantCloud Pro stuck on loading screen

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom) and swipe up on TenantCloud Pro to close it. Reopen the app... ⇲
 
UI issue

Confusing menus and submenus

Fix: 1. Create a navigation guide: Write down the main functions and where to find them in the app. This can serve as a quick reference when navi... ⇲

Poor user experience

Fix: 1. Provide feedback: While you cannot contact developers, consider sharing your experiences in user forums to see if others have similar iss... ⇲
 
Registration issue

Tenants struggle to set up accounts

Fix: 1. Provide clear instructions: Create a step-by-step guide for tenants on how to set up their accounts, including screenshots if possible. 2... ⇲
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 what users are saying
Good experience
69.8%

Bad experience
24.9%

Neutral
5.3%

~ from our NLP analysis of 738 combined software ratings.

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 Private Data TenantCloud Pro collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location