fix problems on Shelly Smart Control [iphone]

—— Run into issues on Shelly Smart Control? Get help pending when official support gets back to you!

Shelly Smart Control

Info:

company: SHELLY EUROPE EOOD

: https://www.shelly.com/en/support-knowledge/support

: shelly.com

Chat with our AI-based Shelly Smart Control Support

🛠️ Common Shelly Smart Control Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Shelly Smart Control does not support password protected devices

Fix: Check if your device has an option to disable password protection temporarily. This can often be found in the device settings under security... ⇲

Confusing interface for WiFi registration

Fix: Follow a step-by-step guide for WiFi registration. Start by ensuring your phone is connected to the WiFi network you want to register. Open... ⇲

Syncing issue

Shelly Smart Control does not update device status in real-time

Fix: Check your internet connection to ensure it is stable. A weak connection can cause delays in status updates. If your connection is stable, t... ⇲

Account issue

New app requires online account

Fix: If you are uncomfortable with creating an online account, check if there is an option to use the app in offline mode or with limited functio... ⇲

UI issue

UI bugs in account creation and notifications

Fix: Try clearing the app cache. Go to your iPhone settings, find the Shelly Smart Control app, and select 'Clear Cache' if available. This can r... ⇲

Inconsistent icon display

Fix: Try refreshing the app by closing it completely and reopening it. This can sometimes resolve display issues. OR If the issue persists, ch... ⇲

Slow issue

Slow loading times

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and check if you need to free up space. A lack o... ⇲

Login issues with existing accounts

Fix: Double-check your login credentials for any typos. Ensure that Caps Lock is not on and that you are using the correct email and password com... ⇲

Network issue

Devices show as offline

Fix: Ensure that the devices are powered on and connected to the same WiFi network as your phone. If they are not, reconnect them to the network.... ⇲

Frequent disconnections from devices

Fix: Ensure that your WiFi signal is strong where the devices are located. If the signal is weak, consider moving your router closer or using a W... ⇲

Registration issue

Inability to sign up for new accounts

Fix: Check your internet connection to ensure it is stable. A poor connection can prevent account creation. Try switching to a different WiFi net... ⇲

Email verification process is unclear

Fix: Check your spam or junk email folder for the verification email. Sometimes these emails can be misdirected. OR If you do not receive the... ⇲

Bugs issue

Loss of functionality in device control

Fix: Check for any app updates in the App Store. Sometimes, updates can fix bugs that cause loss of functionality. OR If the app is up to date... ⇲

Support issue

Poor customer support response

Fix: Utilize online forums or community support groups where other users may have shared solutions to similar issues. This can often provide quic... ⇲

Customization issue