fix problems on Masimo SafetyNet [iphone]

—— Run into issues on Masimo SafetyNet? Get help pending when official support gets back to you!

Masimo SafetyNet

Info:

company: Masimo Corporation

: https://www.masimo.com/products/hospital-automation/masimo-safetynet

: www.masimo.com

Chat with our AI-based Masimo SafetyNet Support

🛠️ Common Masimo SafetyNet Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Masimo SafetyNet drains phone battery 60 to 80% daily

Fix: 1. Check for Background App Refresh: Go to Settings > General > Background App Refresh. Disable this feature for Masimo SafetyNet to prevent... ⇲

Masimo SafetyNet disconnects from device unexpectedly

Fix: 1. Ensure Bluetooth is Enabled: Go to Settings > Bluetooth and make sure Bluetooth is turned on. If it is already on, try toggling it off an... ⇲

Account issue

Requires invitation from provider to set up account

Fix: 1. Contact Your Provider: Reach out to your healthcare provider to request an invitation. They may have specific procedures for sending invi... ⇲

Permissions issue

Doctor must request access after purchase

Fix: 1. Discuss with Your Doctor: Have a conversation with your doctor about the access request process. They may be able to expedite the request... ⇲

Background issue

Masimo SafetyNet needs to be open to record data

Fix: 1. Keep the App Open: Make it a habit to keep the app open while using the device to ensure data is recorded. 2. Use Split View (iPad only)... ⇲

Must sign in before using glucose monitor

Fix: 1. Save Login Credentials: Use a password manager or the built-in password feature on your iPhone to save your login credentials for quick a... ⇲

Compatibility issue

Bluetooth will not connect to iPhone or Android

Fix: 1. Check Device Compatibility: Ensure that your Masimo device is compatible with your phone's Bluetooth version. 2. Restart Bluetooth: Turn... ⇲

UI issue

Finger reader design is poor and fails

Fix: 1. Ensure Proper Placement: Make sure your finger is placed correctly on the reader as per the instructions provided in the app or device ma... ⇲