—— Run into issues on StonehamBank ? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure you are in a well-lit area when capturing the photo. Natural light is best, but if indoors, use bright lights to avoid shadows. Hold... ⇲
Fix: Go to 'Settings' > 'Face ID & Passcode' and ensure that Face ID is set up for the StonehamBank Mobile app. If it is already set up, try rese... ⇲
Fix: Double-check your username and password for any typos. Ensure that Caps Lock is not on and that you are entering the correct credentials. If... ⇲
Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲
Fix: Ensure that you are logged into the correct account. If you have multiple accounts, check that you are viewing the right one. If the issue p... ⇲
Fix: Verify that you have sufficient funds in your account to make the transfer. If you are trying to transfer to an external account, ensure tha... ⇲
Fix: Ensure that you are following the correct procedure for mobile deposits. Check that the check is properly endorsed and that you are capturin... ⇲
Fix: Restart your iPhone to refresh the device settings. After restarting, try logging into the app again to see if the issue persists. OR Che... ⇲
Fix: Check your WiFi connection by trying to access other apps or websites. If they are also not working, restart your router or switch to a diff... ⇲
Fix: This error may indicate a temporary issue with the app or your account. Try logging out and back in, or uninstalling and reinstalling the ap... ⇲
Fix: Check that your phone number is correctly entered in your account settings. Go to the app's settings and verify your contact information.... ⇲