fix problems on WRAL News [iphone]

​

—— Run into issues on WRAL News ? Get help pending when official support gets back to you!

WRAL News Mobile
Info:
company: Capitol Broadcasting Company
: https://wral.zendesk.com/hc/en-us
: www.wral.com
Chat with our AI-based WRAL News Support
   Hello! How can I assist you?  

characters left:
 
Notifications issue
Excessive notifications

Fix: 1. Open the WRAL News app and go to the settings menu. 2. Look for the notifications section and adjust your preferences to reduce the numbe... ⇲
 
Crashes issue
WRAL News crashes frequently

Fix: 1. Ensure your iPhone's operating system is up to date by going to Settings > General > Software Update. 2. If the app continues to crash, t... ⇲
 
Compatibility issue
Inconsistent performance across devices

Fix: 1. Check if all devices are running the same version of the app. Update any devices that are not. 2. Ensure that all devices have a stable i... ⇲
 
UI issue
Cluttered interface after update

Fix: 1. Familiarize yourself with the new layout by exploring the app. Look for a 'Help' or 'Tutorial' section that may guide you through the cha... ⇲
Overwhelming amount of information on home page

Fix: 1. Customize your news feed preferences in the app settings to prioritize the types of news you want to see. 2. Use the search function to f... ⇲
 
Search issue
Difficulty locating stories

Fix: 1. Use the search bar at the top of the app to enter keywords related to the stories you are looking for. 2. Check if there are categories o... ⇲
 
Content issue
Redundant content in sections

Fix: 1. Provide feedback through the app's feedback feature to report redundant content. 2. Check if there are settings to customize the type of... ⇲
Incoherent or incomplete articles

Fix: 1. If you encounter an incoherent article, take note of the specific issues and report them through the app's feedback feature. 2. Cross-ref... ⇲
 
Battery issue
Battery drain issues

Fix: 1. Check the app's background activity by going to Settings > Battery. If WRAL News is using a lot of battery, consider limiting its backgro... ⇲
 
Video issue
Inability to watch live content

Fix: 1. Ensure that your internet connection is stable. Try switching between Wi-Fi and cellular data. 2. Check if there are any updates availabl... ⇲
 
Bugs issue
Weather tab functionality broken

Fix: 1. Check if your location settings are enabled for the app. Go to Settings > Privacy > Location Services and ensure WRAL News has permission... ⇲
 
Audio issue
Commercial audio issues during streaming

Fix: 1. Check your device's volume settings to ensure they are not muted or too low. 2. Restart the app to see if the audio issues resolve themse... ⇲
 
Slow issue
Delayed news reporting

Fix: 1. Refresh the app by pulling down on the news feed to see if new stories appear. 2. Check your internet connection to ensure it is stable a... ⇲
 
Updates issue
Lack of relevant traffic updates

Fix: 1. Check if the app has a dedicated traffic section and ensure you have enabled location services for accurate updates. 2. Provide feedback... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
86.4%

Bad experience
9.5%

Neutral
4.1%

~ from our NLP analysis of 18,924 combined software ratings.

 Switch to these Alternatives:
ABC11 North Carolina
CBS 17 News
The Raleigh News & Observer
WITN News
WECT 6 Where News Comes First
WUNC
Greensboro News from WFMY
WXII 12 News - Piedmont Triad
WNCT 9 On Your Side
WBTV News

 Private Data WRAL News collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics