fix problems on VIPShaadi.com [iphone]

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—— Run into issues on VIPShaadi.com? Get help pending when official support gets back to you!

VIPShaadi.com
Info:
company: People Interactive (I) Pvt. Ltd.
: http://www.shaadi.com/customer-relations/faq/write-to-us
Chat with our AI-based VIPShaadi.com Support
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Support issue

Consultants are unresponsive

Fix: 1. Set clear expectations: When you first contact a consultant, specify your preferred response time. This can help them prioritize your req... ⇲

Difficulties in contacting consultants

Fix: 1. Use the app's messaging feature: Ensure you are using the in-app messaging system to contact consultants, as this is often the most direc... ⇲

No follow-up on proposals

Fix: 1. Keep a record: Maintain a log of all proposals sent and follow up with consultants after a week if you haven't heard back. OR 2. Use r... ⇲

Frequent change of consultants

Fix: 1. Request consistency: When you connect with a consultant, express your desire to work with them consistently to avoid frequent changes.... ⇲

Poor customer service

Fix: 1. Use multiple channels: If you experience poor service through one channel, try reaching out via another method (e.g., email, phone, or in... ⇲

Consultants do not understand user requirements

Fix: 1. Communicate clearly: When discussing your requirements with a consultant, be as specific as possible to ensure they understand your needs... ⇲
 
Customization issue

Random profile suggestions

Fix: 1. Update your profile preferences: Go to your profile settings and ensure all your preferences are accurately filled out. This can help the... ⇲

Lack of personalized service

Fix: 1. Provide detailed information: When filling out your profile, include as much detail as possible about your preferences and requirements.... ⇲

Inconsistent quality of matches

Fix: 1. Refine your profile: Make sure your profile accurately reflects your preferences and requirements to improve match quality. OR 2. Prov... ⇲

Profiles do not match user criteria

Fix: 1. Update your criteria: Go to your profile settings and ensure your criteria are accurately set to reflect your preferences. OR 2. Provi... ⇲
 
Ads issue

Aggressive sales tactics

Fix: 1. Set boundaries: Politely inform consultants of your preferences regarding communication frequency and sales pitches. This can help manage... ⇲
 
Payments issue

Delayed cancellation and refund process

Fix: 1. Review cancellation policy: Familiarize yourself with the app's cancellation and refund policy to understand the process and timelines in... ⇲
 
Updates issue

Automated updates without real progress

Fix: 1. Engage actively: Regularly check in with your consultant to discuss your progress and express your desire for meaningful updates. OR 2... ⇲
 
Search issue

No clear selection process for recommendations

Fix: 1. Review your preferences: Make sure your profile is complete and accurately reflects your preferences to help the app's algorithm suggest... ⇲
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 what users are saying
Good experience
55.0%

Bad experience
40.3%

Neutral
4.7%

~ from our NLP analysis of 278 combined software ratings.

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 Private Data VIPShaadi.com collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. 3 Months VIP Membership: $599.99 Personalised Matchmaking by VIPShaadi.com
  2. 6 Months VIP Membership: $999.99 Personalised Matchmaking by VIPShaadi.com