fix problems on WTB Online [iphone]

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—— Run into issues on WTB Online? Get help pending when official support gets back to you!

WTB Online
Info:
company: Washington Trust Bank
: https://www.watrust.com/
: www.watrust.com
Chat with our AI-based WTB Online Support
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Syncing issue

Transactions not showing in real-time

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can delay transaction updates. 2. Refr... ⇲

Pending transactions delayed

Fix: 1. Check your internet connection: Ensure you have a stable connection, as this can affect how quickly pending transactions are updated. 2.... ⇲
 
Settings issue

Difficulty in editing bill pay

Fix: 1. Navigate to the bill pay section: Go to the 'Bill Pay' section of the app and select the bill you want to edit. 2. Look for an 'Edit' opt... ⇲
 
UI issue

Logout location is confusing

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app to understand where the logout option is located. It may be i... ⇲

Navigation issues with payees

Fix: 1. Use the search function: If available, use the search bar to quickly find a specific payee instead of scrolling through the list. 2. Orga... ⇲
 
Account issue

Old account displayed on main page

Fix: 1. Check account settings: Go to the account settings and ensure that your current account is set as the default or primary account. 2. Log... ⇲
 
Customization issue

Customization options limited

Fix: 1. Explore all settings: Go through the app settings thoroughly to see if there are any hidden customization options that you may have misse... ⇲
 
Glitches issue

WTB Online glitches frequently

Fix: 1. Update the app: Ensure you are using the latest version of the app, as updates often fix bugs and glitches. 2. Restart the app: Close the... ⇲
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 what users are saying
Good experience
96.2%

Neutral
2.0%

Bad experience
1.8%

~ from our NLP analysis of 3,206 combined software ratings.

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 Private Data WTB Online collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location