fix problems on Del Norte Credit Union [iphone]

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—— Run into issues on Del Norte Credit Union? Get help pending when official support gets back to you!

Del Norte Credit Union
Info:
company: Del Norte Credit Union
: https://www.dncu.org/home/contact-us
: www.dncu.org
Chat with our AI-based Del Norte Credit Union Support
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Bugs issue

Bugs causing app to freeze or lock up

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Del Norte Credit Union, and check for updates. If an... ⇲
 
UI issue

Check deposit UI is problematic

Fix: When using the check deposit feature, ensure you are in a well-lit area and that the check is flat and free of wrinkles. Follow the on-scree... ⇲
 
Loading issue

Del Norte Credit Union defaults to loading screen instead of login after session expires

Fix: Try clearing the app's cache by going to your iPhone settings, selecting the Del Norte Credit Union app, and choosing 'Clear Cache' if that... ⇲
 
Login issue

Touch/Face ID does not prompt with each login

Fix: Check your app settings to ensure that Touch/Face ID is enabled. Open the app, go to settings, and look for the security or login options to... ⇲

Del Norte Credit Union continually logs users out

Fix: Check your app settings for any session timeout settings. If there is an option to extend the session duration, adjust it accordingly. OR... ⇲
 
Payments issue

Zelle option is not functioning

Fix: Ensure that your app is updated to the latest version, as updates may include fixes for Zelle functionality. Check the app store for any ava... ⇲

Unable to make deposits to savings account

Fix: Check if your account settings allow for transfers to savings. Some accounts may have restrictions on where funds can be deposited. Review y... ⇲
 
Camera issue

Difficulties in taking photos of checks for deposits

Fix: Ensure you are in a well-lit area and hold the check flat against a contrasting background. Follow the app's guidelines for positioning the... ⇲
 
Compatibility issue

Del Norte Credit Union does not work on older devices

Fix: Check the app's compatibility requirements in the App Store. If your device does not meet the minimum requirements, consider upgrading your... ⇲

Del Norte Credit Union is not user-friendly for older phones

Fix: Adjust the display settings on your phone to increase text size or contrast, which may help improve readability within the app. OR Consid... ⇲
 
Slow issue

Slow login process

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the login speed... ⇲
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 what users are saying
Good experience
96.4%

Neutral
2.3%

Bad experience
1.3%

~ from our NLP analysis of 5,947 combined software ratings.

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 Private Data Del Norte Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics