fix problems on Merge Explorer [iphone]

—— Run into issues on Merge Explorer? Get help pending when official support gets back to you!

Merge Explorer

Info:

company: Merge Apps

: http://support.mergeedu.com/hc/

Chat with our AI-based Merge Explorer Support

🛠️ Common Merge Explorer Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Merge Explorer freezes

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on newer iPhones) to view all open apps. Swi... ⇲

camera does not work

Fix: 1. Check app permissions: Go to Settings > Privacy > Camera. Ensure that Merge Explorer has permission to access the camera. If not, toggle... ⇲

Loading issue

long loading times

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage. Find Merge Explorer and tap on it. If there’s an option to offload the app, d... ⇲

Crashes issue

crashes frequently

Fix: 1. Update the app: Go to the App Store and check for updates for Merge Explorer. Installing the latest version can fix bugs that cause crash... ⇲

Merge Explorer kicks users out

Fix: 1. Update the app: Ensure you are using the latest version of Merge Explorer, as updates often fix stability issues. 2. Restart your iPhone:... ⇲

Bugs issue

poor cube recognition

Fix: 1. Ensure good lighting: Make sure you are in a well-lit area when using the cube recognition feature, as poor lighting can affect performan... ⇲

Screen issue

screen recording limitations

Fix: 1. Check screen recording settings: Go to Settings > Control Center > Customize Controls. Ensure that Screen Recording is included in your C... ⇲

UI issue

instructions are unclear

Fix: 1. Look for in-app tutorials: Check if Merge Explorer has a help section or tutorial within the app that can provide guidance on usage. 2. S... ⇲

sideways text in landscape mode

Fix: 1. Check device orientation lock: Ensure that your device's orientation lock is off. Swipe down from the top right corner to access the Cont... ⇲

Payments issue

automatic subscription issues

Fix: 1. Check your subscription status: Go to Settings > [your name] > Subscriptions. Ensure that your subscription to Merge Explorer is active a... ⇲

expensive additional payments

Fix: 1. Review subscription options: Go to Settings > [your name] > Subscriptions to see if there are different tiers or options that may be more... ⇲

Settings issue

quizzes cannot be reset

Fix: 1. Check for a reset option: Look within the quiz section of the app for any settings or options that allow you to reset quizzes. 2. Clear a... ⇲

Compatibility issue

VR function is broken

Fix: 1. Restart the app: Close Merge Explorer and reopen it to see if the VR function starts working again. 2. Check device compatibility: Ensure... ⇲

Permissions issue

content is locked

Fix: 1. Check your subscription: Ensure that your subscription level includes access to the locked content. Go to Settings > [your name] > Subscr... ⇲

Battery issue

device overheating

Fix: 1. Close background apps: Double-click the Home button (or swipe up from the bottom) and close any unnecessary apps running in the backgroun... ⇲