fix problems on Well [iphone]

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—— Run into issues on Well? Get help pending when official support gets back to you!

Wellby Financial
Info:
company: JSC Federal Credit Union
: https://www.wellbyfinancial.com
: www.wellbyfinancial.com
Chat with our AI-based Well Support
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UI issue

Difficult to access transactions page

Fix: Check if there is a shortcut or quick access button for transactions on the home screen or main menu. If not, try bookmarking the transactio... ⇲

Harsh color contrast affecting readability

Fix: Adjust your iPhone's display settings by going to Settings > Display & Brightness and changing the color settings to 'Night Shift' or 'Color... ⇲

Dashboard too complicated and cluttered

Fix: Explore the app settings to see if you can customize your dashboard layout to show only the most relevant information. OR Consider creati... ⇲
 
Support issue

Lack of online support documentation

Fix: Search for user forums or community groups related to Wellby Financial where users share tips and solutions. This can often provide insights... ⇲

Long wait times for customer support

Fix: Try reaching out to customer support during off-peak hours, such as early mornings or late evenings, to reduce wait times. OR Utilize any... ⇲
 
Payments issue

Increased steps to schedule bill payments

Fix: Create a checklist of the steps required to schedule bill payments and keep it handy for quick reference until you become more familiar with... ⇲

Automatic payments stopped after transition

Fix: Review your payment settings to ensure that automatic payments are still enabled. You may need to re-enter payment details after a transitio... ⇲

No memo line for member-to-member transfers

Fix: Use a separate note-taking app to keep track of the purpose of each transfer until the app adds this feature. OR Communicate with the rec... ⇲
 
Crashes issue

Well crashes during password changes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Wellby Financial, and check for updates. OR Try ch... ⇲
 
Login issue

Re-login required when backing out of pages

Fix: Try to navigate using the back button instead of exiting the app completely, as this may help maintain your session. OR Check if there ar... ⇲
 
Account issue

Missing account numbers for transfers

Fix: Check if there is an option to view account details in the app settings or account information section. Sometimes, account numbers are hidde... ⇲

Access issues after app reset

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the password recovery option. OR Clear... ⇲

Inability to acknowledge joint account holders

Fix: Check if there is a section in the app for managing account holders and ensure that all necessary information is entered correctly. OR If... ⇲

Timeouts during account setup

Fix: Ensure you have a stable internet connection during the setup process to minimize the chances of timeouts. OR Break the setup process int... ⇲

No option to delete accounts in the app

Fix: Check the app's settings or account management section to see if there is a hidden option for account deletion. OR If deletion is not pos... ⇲

Joint account holders face obstacles in managing accounts

Fix: Ensure that all joint account holders have the necessary permissions and access rights set up in the app. OR Create a shared document or... ⇲

Frequent timeouts during enrollment process

Fix: Try enrolling during times of lower internet traffic to reduce the chances of timeouts. OR If possible, use a different device or browser... ⇲
 
Messages issue

Delayed responses to messages in the app

Fix: Check your internet connection to ensure that messages are being sent and received properly. A weak connection can cause delays. OR Try s... ⇲
 
Security issue

Difficult to manage multiple parties for two-factor authentication

Fix: Review the app's security settings to see if there are options for managing multiple authentication methods or devices. OR Keep a secure... ⇲
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 what users are saying
Good experience
92.5%

Bad experience
5.2%

Neutral
2.3%

~ from our NLP analysis of 6,546 combined software ratings.

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 Private Data Well collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location