fix problems on Connected Family [iphone]

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—— Run into issues on Connected Family? Get help pending when official support gets back to you!

Connected Family
Info:
company: Dorel Juvenile Group, Inc.
: https://www.safety1st.com/connected-support
: www.safety1st.com
Chat with our AI-based Connected Family Support
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Notifications issue

Push notifications not sent

Fix: 1. Check if notifications are enabled for the app. Go to 'Settings' > 'Notifications' > 'Connected Family' and ensure that 'Allow Notificati... ⇲

Overly sensitive notifications

Fix: 1. Adjust the notification settings within the app. Look for options to customize the frequency or type of notifications you receive. 2. Go... ⇲
 
Loading issue

Connected Family takes too long to load

Fix: 1. Check your internet connection. A slow or unstable connection can cause loading issues. Try switching between Wi-Fi and cellular data. 2.... ⇲
 
Crashes issue

Connected Family crashes or requires restart

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to 'Settings' > 'General' > 'Software Update' to check for updates. 2. C... ⇲
 
Audio issue

Microphone feature is distorted

Fix: 1. Check if the app has permission to access the microphone. Go to 'Settings' > 'Privacy' > 'Microphone' and ensure the Connected Family app... ⇲
 
UI issue

Difficult to trigger reset button

Fix: 1. Ensure you are following the correct procedure to trigger the reset button as outlined in the app's help section. 2. If the button is unr... ⇲

Navigation can be confusing

Fix: 1. Familiarize yourself with the app's layout by exploring each section. Look for a tutorial or help section within the app that may provide... ⇲
 
Bugs issue

No automatic recordings for events

Fix: 1. Check the app settings to ensure that automatic recordings are enabled. Look for options related to event recording and toggle them on. 2... ⇲
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 what users are saying
Good experience
89.3%

Bad experience
7.1%

Neutral
3.7%

~ from our NLP analysis of 3,061 combined software ratings.

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 Private Data Connected Family collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics