fix problems on Catit [iphone]

—— Run into issues on Catit? Get help pending when official support gets back to you!

Catit®

Info:

company: Rolf C Hagen Inc.

: https://www.catit.com

: www.catit.com

Chat with our AI-based Catit Support

🛠️ Common Catit Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Catit frequently crashes

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2... ⇲

Inability to connect to 5G Wi-Fi

Fix: 1. Check if your router supports 5G Wi-Fi and ensure it is enabled. Access your router settings through a web browser using the router's IP... ⇲

Setup issue

Setup process is complicated

Fix: 1. Follow the setup instructions provided in the app carefully. Make sure to have your device and the Catit® product close together during s... ⇲

Customization issue

Limited scheduling options

Fix: 1. Check if there are any app updates that might include new features. Go to the App Store and update the app if necessary. 2. Use the exis... ⇲

No option to postpone meals

Fix: 1. Use the existing scheduling feature to set a new time for the next meal instead of postponing. 2. Manually dispense food at the desired... ⇲

No widget for monitoring levels

Fix: 1. Check if the app has been updated to include widget support. Go to the App Store and update if necessary. 2. If no widget is available,... ⇲

Notifications issue

Notifications are excessive

Fix: 1. Go to the app settings and look for notification preferences. Adjust the settings to reduce the frequency or type of notifications you re... ⇲

Catit does not notify on meal dispensing

Fix: 1. Check the notification settings within the app to ensure meal dispensing notifications are enabled. 2. Go to your iPhone's Settings > No... ⇲

No ability to filter notifications

Fix: 1. Check the app settings for any options related to notification preferences. Adjust them to reduce the types of notifications you receive.... ⇲

Settings issue

Cannot edit Wi-Fi network name

Fix: 1. If you need to change the Wi-Fi network name, you will have to do this through your router settings. Access your router settings via a we... ⇲

Updates issue

Firmware update failures

Fix: 1. Ensure your device is fully charged or plugged in during the firmware update process. 2. Restart the Catit® app and try the firmware upd... ⇲

Cannot change serving sizes after update

Fix: 1. Check the app settings to see if there is an option to adjust serving sizes. Sometimes, this feature may be hidden in a sub-menu. 2. If... ⇲

Permissions issue

Requires precise location tracking

Fix: 1. Go to Settings > Privacy > Location Services and ensure that location services are enabled for the Catit® app. 2. If you are uncomfortab... ⇲

Network issue

Inconsistent connectivity

Fix: 1. Ensure your Wi-Fi signal is strong where the Catit® device is located. If the signal is weak, consider moving the router closer or using... ⇲

Freezing issue

Catit freezes during setup

Fix: 1. Close any other apps running in the background to free up resources. Double-click the home button and swipe up on apps to close them. 2.... ⇲

Crashes issue

Catit closes unexpectedly

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check available space. Delete unnecessary apps... ⇲