fix problems on RingGo [iphone]

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—— Run into issues on RingGo? Get help pending when official support gets back to you!

RingGo: Mobile Car Parking App
Info:
company: RingGo Ltd
: https://www.myringgo.co.uk/help
: ringgo.co.uk
Chat with our AI-based RingGo Support
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Settings issue

RingGo does not allow renewal/extension for some locations

Fix: If the app does not allow renewal, consider using the app to purchase a new permit for the same location instead of renewing. OR Visit th... ⇲
 
UI issue

Clunky user interface

Fix: Familiarize yourself with the app by exploring all its features and settings. This can help you navigate more efficiently. OR Look for on... ⇲

Difficult to navigate menus

Fix: Take a moment to explore the app's menu options and familiarize yourself with the layout to improve navigation. OR Look for user reviews... ⇲
 
Payments issue

Cannot purchase multiple permits with the same card

Fix: Try using a different payment method, such as a different credit/debit card or a digital wallet service like PayPal, if available. OR Pur... ⇲

Limited payment options at kiosks

Fix: Before heading to the kiosk, check the payment options available on the parking authority's website to prepare accordingly. OR Use the ap... ⇲

No guest checkout option

Fix: Create a temporary account using a disposable email address if you want to avoid using your primary email for registration. OR Consider u... ⇲
 
Support issue

Automated phone service is ineffective

Fix: If you need assistance, try to navigate through the automated system carefully, listening for options that may lead to a human representativ... ⇲

Customer service is unresponsive

Fix: Check the app or website for a FAQ section that may address your concerns without needing to contact customer service. OR Utilize social... ⇲

No live chat support available

Fix: Utilize the app's FAQ section or help center for immediate assistance with common issues. OR Engage with the community on forums or socia... ⇲
 
Login issue

RingGo frequently logs users out

Fix: Check your app settings to ensure that you are not set to log out after a certain period of inactivity. Adjust these settings if possible.... ⇲
 
Bugs issue

Kiosk machines often malfunction

Fix: If a kiosk is malfunctioning, look for another nearby kiosk or use the app to complete your parking transaction instead. OR Take note of... ⇲
 
Messages issue

Requires SMS verification that fails for international numbers

Fix: Use a UK-based virtual phone number for SMS verification, as mentioned earlier, to receive the verification code. OR If you have access t... ⇲
 
Crashes issue

RingGo crashes during use

Fix: Ensure that your app is updated to the latest version available in the App Store, as updates often fix bugs and improve stability. OR Uni... ⇲
 
Security issue

Fraudulent payments reported

Fix: Regularly monitor your bank statements for any unauthorized transactions and report them to your bank immediately. OR Consider using a vi... ⇲
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 what users are saying
Good experience
93.0%

Bad experience
5.7%

Neutral
1.3%

~ from our NLP analysis of 3,337 combined software ratings.

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 Private Data RingGo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Search History
    • Diagnostics