Fix MyMTN NG errors on iphone

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Support
Customer service response is slow and unhelpful

🛠️ 1. Use in-app support: Check if the app has a help or support section that may provide FAQs or troub... show fix »
 
Login
App logs out users frequently

🛠️ 1. Check for app updates: Go to the App Store, search for myMTN NG, and see if there are any updates... show fix »
Users unable to log in due to errors

🛠️ 1. Reset your password: Use the 'Forgot Password' feature to reset your password and try logging in... show fix »
 
UI
Navigation is poor and interface is poorly designed

🛠️ 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigat... show fix »
 
Network
Requires data to log in

🛠️ 1. Use Wi-Fi: If you have access to a Wi-Fi network, connect to it before attempting to log in to av... show fix »
App is network dependent for basic functions

🛠️ 1. Use Wi-Fi when available: Connect to a Wi-Fi network to reduce reliance on mobile data for app fu... show fix »
 
Payments
Transaction history not accessible beyond a few days

🛠️ 1. Export transaction history: If the app allows, export your transaction history regularly to keep... show fix »
Errors during data subscription

🛠️ 1. Verify payment method: Ensure that your payment method is valid and has sufficient funds before a... show fix »
App does not reflect successful transactions

🛠️ 1. Check transaction status: Look for a transaction history or status section in the app to verify i... show fix »
Users lose money on failed transactions

🛠️ 1. Monitor your bank statements: Regularly check your bank statements to catch any discrepancies and... show fix »
 
Crashes
App crashes frequently

🛠️ 1. Update the app: Go to the App Store and check for any available updates for myMTN NG. Developers... show fix »
App force closes on certain actions

🛠️ 1. Update the app: Check for updates in the App Store, as newer versions may fix force close issues.... show fix »
 
Account
Account balance not displayed

🛠️ 1. Refresh the app: Pull down on the screen to refresh the app and see if the balance updates. OR... show fix »
 
Privacy
Privacy concerns with access to phone contacts

🛠️ 1. Review app permissions: Go to Settings > Privacy > Contacts and check if myMTN NG has access. You... show fix »
 
Bugs
Inconsistent data balance display

🛠️ 1. Restart the app: Close and reopen the app to see if the balance updates correctly. OR 2. Check... show fix »
Overall app performance is unreliable

🛠️ 1. Clear app cache: Go to Settings > General > iPhone Storage > myMTN NG, and select 'Offload App' t... show fix »
 
Security
No security settings for user accounts

🛠️ 1. Use strong passwords: Ensure your account password is strong and unique to enhance security. OR... show fix »
 
Updates
Frequent app updates introduce new bugs

🛠️ 1. Wait before updating: If you notice frequent bugs, consider waiting a few days after an update to... show fix »
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 Contact Support
Developer:
MTN Nigeria
Email:
  https://www.mtn.ng/contact-us/
Website:
🌐 www.mtn.ng
Terms/Privacy:
⚔️ https://www.mtnonline.com/about-us/who-we-are/about-us/privacy-and-data-protection-policy/
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 Private Data myMTN NG collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
86.0%

Negative experience
9.5%

Neutral
4.5%

~ from our NLP analysis of 12,095 combined software ratings.