fix problems on QCC Connect [iphone]

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—— Run into issues on QCC Connect? Get help pending when official support gets back to you!

QCC Connect
Info:
company: Queensborough Community College
: http://www.qcc.cuny.edu/QCCconnect
: www.qcc.cuny.edu
Chat with our AI-based QCC Connect Support
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Freezing issue

QCC Connect freezes

Fix: 1. Restart your iPhone: Hold down the power button until you see the slider, then slide to power off. Turn it back on and reopen the app.... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you are connected to a stable Wi-Fi or cellular network. Try switching networks if possible. OR... ⇲
 
Loading issue

White screen during loading

Fix: 1. Force close the app: As mentioned earlier, double-tap the home button and swipe up on QCC Connect to close it. Reopen the app to see if t... ⇲

QCC Connect only shows logo

Fix: 1. Force close the app: Close QCC Connect and reopen it to see if it loads properly this time. OR 2. Reinstall the app: If the logo persi... ⇲

Stuck on loading screen

Fix: 1. Force close the app: Close QCC Connect and reopen it to see if it loads properly this time. OR 2. Restart your iPhone: Sometimes, a si... ⇲
 
Login issue

Unable to access login information

Fix: 1. Reset your password: If you can't remember your login details, use the 'Forgot Password' option on the login screen to reset it. OR 2.... ⇲

Invalid login credentials

Fix: 1. Double-check your credentials: Ensure that you are entering the correct username and password. Pay attention to case sensitivity. OR 2... ⇲
 
UI issue

Tigercard not visible

Fix: 1. Refresh the app: Pull down on the screen to refresh the content. This may help load the Tigercard if it was not displaying correctly. O... ⇲

Tiger ID not displayed

Fix: 1. Refresh the app: Pull down on the screen to refresh the content and see if your Tiger ID appears. OR 2. Log out and log back in: This... ⇲

QCC Connect acts as a portal only

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may add functionality. OR 2. Explore app settings: Go to... ⇲
 
Bugs issue

Mobile Print not functional

Fix: 1. Check printer settings: Ensure that your mobile device is connected to the same network as the printer and that the printer is turned on.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
68.4%

Bad experience
31.6%

Neutral
0.0%

~ from our NLP analysis of 19 combined software ratings.

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 Private Data QCC Connect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics