fix problems on SmartHome [iphone]

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—— Run into issues on SmartHome? Get help pending when official support gets back to you!

SmartHome
Info:
company: TELUS Communications Inc.
: https://www.telus.com/en/bc/support/topic/smarthome/getting-started
: www.telus.com
Chat with our AI-based SmartHome Support
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Crashes issue

frequent crashes

Fix: 1. Update the SmartHome app to the latest version via the App Store. 2. Restart your iPhone to clear temporary files and refresh the system.... ⇲
 
Downloads issue

limited offline functionality

Fix: 1. Check if the app has an offline mode or settings that allow you to download content for offline use. Look in the app settings or help sec... ⇲
 
Support issue

poor customer support

Fix: 1. Utilize the in-app help or FAQ section to find answers to common questions. 2. Check the SmartHome website for user guides or community f... ⇲
 
Notifications issue

inconsistent notifications

Fix: 1. Go to Settings > Notifications > SmartHome and ensure that notifications are enabled. Check that the alert style is set to your preferenc... ⇲
 
UI issue

difficult navigation

Fix: 1. Familiarize yourself with the app layout by exploring each section. Look for a tutorial or help section within the app that may guide you... ⇲
 
Customization issue

lack of customization options

Fix: 1. Explore the app settings thoroughly to see if there are any hidden customization options. 2. Check for updates to the app, as new feature... ⇲
 
Battery issue

high battery consumption

Fix: 1. Check battery usage by going to Settings > Battery and see how much battery SmartHome is consuming. 2. Reduce background app refresh by g... ⇲
 
Compatibility issue

limited device compatibility

Fix: 1. Check the SmartHome app’s official website or documentation for a list of compatible devices. 2. Ensure your iPhone is updated to the lat... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.3%

Neutral
2.5%

Bad experience
1.3%

~ from our NLP analysis of 80 combined software ratings.

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 Private Data SmartHome collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location