fix problems on Hugo [iphone]

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—— Run into issues on Hugo? Get help pending when official support gets back to you!

Hugo
Info:
company: Hugo Technologies
: https://hugoapp.com/centro-de-ayuda-usuarios/
: hugoapp.com
Chat with our AI-based Hugo Support
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Crashes issue

Hugo resets upon opening

Fix: 1. Restart your iPhone: A simple restart can often resolve app issues. Hold the power button and slide to power off, then turn it back on.... ⇲
 
Glitches issue

Glitches with tipping feature

Fix: 1. Restart the app: Close and reopen the app to see if the glitch resolves itself. 2. Check for updates: Make sure you are using the latest... ⇲
 
Bugs issue

Incorrect orders delivered

Fix: 1. Double-check your order: Before finalizing your order, review the items in your cart to ensure everything is correct. 2. Report the issu... ⇲

Missing items from grocery orders

Fix: 1. Review your order history: Check your order history in the app to confirm which items were supposed to be included. 2. Report missing it... ⇲

Inability to track orders

Fix: 1. Refresh the app: Close and reopen the app to refresh the order tracking feature. 2. Check your internet connection: Ensure you have a st... ⇲

Inconsistent delivery times

Fix: 1. Check order confirmation: Review your order confirmation for estimated delivery times. 2. Monitor app notifications: Keep an eye on app... ⇲

Hugo shows unavailable restaurants

Fix: 1. Check your location settings: Ensure that your location services are enabled for the app in your iPhone settings. 2. Refresh the app: Cl... ⇲
 
Support issue

Long wait times for customer service

Fix: 1. Use in-app support: Check if the app has a live chat or FAQ section that may provide immediate assistance. 2. Try contacting during off-... ⇲

Customer service unresponsive

Fix: 1. Use multiple contact methods: Try reaching out via in-app support, email, or social media to increase your chances of a response. 2. Doc... ⇲
 
Payments issue

Credit card issues

Fix: 1. Verify card details: Double-check that your credit card information is entered correctly in the app. 2. Check card expiration: Ensure yo... ⇲

Errors during payment processing

Fix: 1. Verify payment details: Double-check that your payment information is entered correctly in the app. 2. Check your internet connection: E... ⇲

No reimbursement for failed orders

Fix: 1. Report the issue: Use the app's support feature to report the failed order and request reimbursement. 2. Keep a record: Document your or... ⇲
 
Notifications issue

Order cancellations without notification

Fix: 1. Check your email: Look for any cancellation notifications in your email, including spam or junk folders. 2. Review app notifications: En... ⇲
 
Settings issue

Difficulties with language settings

Fix: 1. Change language in app settings: Go to the app settings and look for a language option to select your preferred language. 2. Change devi... ⇲
 
Customization issue

No option to tip after order completion

Fix: 1. Check app settings: Go to the app settings to see if there is an option to enable tipping after order completion. 2. Use a different pay... ⇲
 
Loading issue

Hugo does not load properly

Fix: 1. Restart your iPhone: A simple restart can often resolve loading issues. 2. Check for app updates: Ensure you have the latest version of... ⇲
 
Compatibility issue

Limited support for international orders

Fix: 1. Check app settings: Look for any settings related to international orders and ensure they are enabled. 2. Use a local address: If possib... ⇲
 
Registration issue

Hugo does not allow profile creation via email

Fix: 1. Use a different sign-up method: If email sign-up is not working, try using a social media account or phone number to create your profile.... ⇲
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 what users are saying
Good experience
89.4%

Bad experience
7.9%

Neutral
2.7%

~ from our NLP analysis of 9,663 combined software ratings.

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 Private Data Hugo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics