fix problems on PocketMoney [iphone]

​

—— Run into issues on PocketMoney? Get help pending when official support gets back to you!

PocketMoney
Info:
company: PocketMoney GmbH
: https://www.pocketmoney.com/support/
: www.pocketmoney.com
Chat with our AI-based PocketMoney Support
   Hello! How can I assist you?  

characters left:
 
Compatibility issue

old version not compatible with new iOS

Fix: 1. Check for updates in the App Store to ensure you have the latest version of PocketMoney that is compatible with your iOS. 2. If the app i... ⇲
 
UI issue

tiny fonts

Fix: 1. Go to your iPhone's Settings > Display & Brightness and adjust the text size by selecting 'Text Size' and moving the slider to increase t... ⇲

clunky interface

Fix: 1. Familiarize yourself with the app's layout by exploring each section and feature. 2. Look for tutorials or guides online that can help yo... ⇲

not user-friendly

Fix: 1. Take time to read through the app's help section or user guide to understand its features better. 2. Watch tutorial videos available onli... ⇲

cumbersome data switching

Fix: 1. Organize your data into categories or tags to make switching between them easier. 2. Familiarize yourself with the app's navigation featu... ⇲
 
Ads issue

ads reappeared after payment

Fix: 1. Ensure that your payment was processed successfully by checking your purchase history in the App Store. 2. Log out of your account in Poc... ⇲

ads interrupt transaction view

Fix: 1. If possible, consider upgrading to a paid version of the app to remove ads. 2. Try to find a setting within the app that allows you to di... ⇲

too many ads

Fix: 1. Consider upgrading to a paid version of the app if available, which may remove ads. 2. Check the app settings for any options to limit ad... ⇲
 
Backup issue

lost access to data after phone change

Fix: 1. Before changing phones, ensure you back up your data using iCloud or iTunes. 2. After switching phones, restore your backup to retrieve y... ⇲

no access to old data

Fix: 1. If you have a backup of your old data, restore it from iCloud or iTunes. 2. Check if PocketMoney has a cloud sync feature that you can us... ⇲
 
Login issue

invalid login for support

Fix: 1. Double-check your login credentials for any typos or errors. 2. If you have forgotten your password, use the 'Forgot Password' feature to... ⇲
 
Support issue

no way to contact support

Fix: 1. Look for a help or FAQ section within the app that may provide answers to common issues. 2. Check the app's official website for any cont... ⇲
 
Syncing issue

data import issues

Fix: 1. Ensure that the data you are trying to import is in the correct format supported by PocketMoney. 2. Check for any specific import instruc... ⇲
 
Bugs issue

phantom transactions after import

Fix: 1. Review the imported data to identify any duplicates or errors that may have caused phantom transactions. 2. Manually delete any phantom t... ⇲

inaccurate current balance display

Fix: 1. Refresh the app or restart your device to see if the balance updates correctly. 2. Check for any pending transactions that may not have b... ⇲
 
Payments issue

subscription issues

Fix: 1. Check your subscription status in the App Store under your account settings to ensure it is active. 2. If you are having trouble with pay... ⇲

scheduled payment issues

Fix: 1. Double-check the scheduled payment settings to ensure they are configured correctly. 2. If the app allows, try deleting and recreating th... ⇲
 
Uploads issue

no option to upload existing pictures

Fix: 1. Check the app's settings or help section to see if there are any updates regarding this feature. 2. If the app does not support picture u... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
64.7%

Bad experience
31.2%

Neutral
4.1%

~ from our NLP analysis of 609 combined software ratings.

 Switch to these Alternatives:
Loan Book & Debt Manager
Finko
Pockey - Pocket Money Manager
My Personal Loan
Checkbook Wiz
Accounts 2 Lite - Checkbook
Quick Checkbook
IndiaMoneyMart - P2P Lending
Accounts 3 Lite - Checkbook
GreenBooks: Money Manager

 Private Data PocketMoney collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Silver Subscription: $0.99 Silver Subscription
  2. Gold Subscription: $2.99 Gold Subscription
  3. Premium Subscription: $3.99 Premium Subscription
  4. Silver Subscription: $9.99 Silver Subscription
  5. Gold Subscription: $29.99 Gold Subscription
  6. Premium Subscription: $39.99 Premium Subscription