fix problems on LeapFrog Academy [iphone]

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—— Run into issues on LeapFrog Academy? Get help pending when official support gets back to you!

LeapFrog Academy™ Learning
Info:
company: LeapFrog Enterprises, Inc.
: http://www.leapfrog.com/en-us/support/products/leapfrog-academy
: www.leapfrog.com
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Loading issue

Loading screen issues

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the loading improves. 2. Clear the app's c... ⇲
 
Login issue

Requires frequent logins

Fix: 1. Check if the app has a 'Remember Me' or 'Stay Logged In' option during login and ensure it is selected. 2. Update the app to the latest v... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure all devices are running the same version of the app and iOS. Update any devices that are not. 2. Check the device specifications t... ⇲
 
Support issue

Customer support is unhelpful

Fix: 1. Look for FAQs or community forums related to LeapFrog Academy for user-generated solutions. 2. Document your issues clearly and try reach... ⇲

Inadequate tutorials

Fix: 1. Explore the app thoroughly to find any hidden tutorial sections or help menus. 2. Look for user-generated content or guides online that m... ⇲
 
Settings issue

Age settings reset unexpectedly

Fix: 1. After setting the age, ensure you save the settings before exiting the app. 2. Check for app updates that may address this bug. OR 1.... ⇲
 
Audio issue

Sound issues

Fix: 1. Check the device's volume settings and ensure that the mute switch is off. 2. Go to Settings > Sounds & Haptics and adjust the volume sli... ⇲
 
Privacy issue

Content not age appropriate

Fix: 1. Review the age settings in the app to ensure they are set correctly. 2. Provide feedback through the app's feedback option to report inap... ⇲
 
UI issue

Difficulty navigating the app

Fix: 1. Familiarize yourself with the app by exploring all menus and features. 2. Look for any tutorial or help section within the app that may p... ⇲

LeapFrog Academy is bloated and difficult to use

Fix: 1. Uninstall any unnecessary apps to free up device resources. 2. Offload the LeapFrog Academy app to clear its cache and reinstall it for b... ⇲
 
Permissions issue

LeapFrog Academy does not work with parental controls

Fix: 1. Check your device's parental control settings under Settings > Screen Time and ensure that the app is allowed. 2. Review the app's permis... ⇲

Inability to access parent dashboard

Fix: 1. Ensure you are logged in with the correct parent account credentials. 2. Check for app updates that may resolve access issues. OR 1. R... ⇲
 
Gameplay issue

Missing collected rewards

Fix: 1. Restart the app to see if the rewards reappear. 2. Check for any app updates that may address this issue. OR 1. Document the missing r... ⇲
 
Slow issue

Long loading times

Fix: 1. Ensure you have a strong internet connection. If on Wi-Fi, try moving closer to the router or switching to cellular data. 2. Clear the ap... ⇲
 
Payments issue

Subscription cancellation issues

Fix: 1. Go to Settings > [your name] > Subscriptions on your iPhone and check if the LeapFrog Academy subscription is listed. Follow the prompts... ⇲
 
Content issue

Limited educational content

Fix: 1. Explore all available categories within the app to ensure you are accessing all content. 2. Provide feedback through the app to suggest a... ⇲
 
Updates issue

Frequent app updates needed

Fix: 1. Enable automatic updates by going to Settings > App Store and turning on 'App Updates'. 2. Regularly check the App Store for updates to e... ⇲
 
Network issue

LeapFrog Academy does not function offline

Fix: 1. Check if the app has an offline mode in the settings and enable it if available. 2. Download any content that can be accessed offline whi... ⇲
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 what users are saying
Good experience
82.9%

Bad experience
11.6%

Neutral
5.5%

~ from our NLP analysis of 1,860 combined software ratings.

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 Private Data LeapFrog Academy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Subscription: $7.99 Build school skills with learning activities.
  2. 6-Month Subscription: $39.99 Build school skills with learning activities.
  3. 12-Month Subscription: $69.99 Build school skills with learning activities.