fix problems on Sallie Mae [iphone]

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—— Run into issues on Sallie Mae? Get help pending when official support gets back to you!

Sallie Mae® Banking
Info:
company: Sallie Mae, Inc.
: https://www.salliemae.com/banking
: www.salliemae.com
Chat with our AI-based Sallie Mae Support
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Freezing issue

Sallie Mae freezes frequently

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the screen. T... ⇲
 
Customization issue

Lack of features

Fix: Explore the app settings to see if there are any hidden features or options that can be enabled to enhance functionality. OR Check the ap... ⇲
 
Slow issue

Slow performance

Fix: Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files. OR... ⇲
 
Login issue

Constant sign-out issues

Fix: Make sure that your internet connection is stable. Try switching between Wi-Fi and cellular data to see if the issue persists. OR Check i... ⇲

No facial recognition

Fix: Check if your iPhone has facial recognition enabled in the settings. Go to Settings > Face ID & Passcode and ensure it is set up correctly.... ⇲

No ability to save UserID/password

Fix: Use a password manager app to securely store your UserID and password, making it easier to log in without having to remember them. OR Che... ⇲

No support for remembering login credentials

Fix: Use a password manager app to store your login credentials securely and autofill them when needed. OR Check if there are any settings in... ⇲
 
Screen issue

Blank screen upon login

Fix: Try logging in from a different network (Wi-Fi vs. cellular) to see if the issue is network-related. OR Clear the app's cache or data if... ⇲
 
Account issue

Error messages when accessing account

Fix: Take note of the specific error message and search for it online to find potential solutions or workarounds. OR Try logging in at a diffe... ⇲

Inability to view statements

Fix: Check if there are any settings in the app that need to be enabled to access statements, such as account preferences. OR Try accessing yo... ⇲

Inconsistent access to account

Fix: Ensure that your internet connection is stable and try switching between Wi-Fi and cellular data. OR Log out and log back into the app to... ⇲

No access to 1099 forms

Fix: Check if there are any settings in the app that need to be enabled to access tax documents, or look for a specific section for tax forms.... ⇲
 
Updates issue

Sallie Mae hasn't been updated in over a year

Fix: Check the App Store for any updates and install them if available. If no updates are available, consider using alternative banking apps that... ⇲
 
Loading issue

Glitchy and slow load times

Fix: Clear the app's cache or data if possible, or uninstall and reinstall the app to refresh it. OR Ensure your iPhone's software is up to da... ⇲
 
Compatibility issue

Unsupported browser warnings

Fix: If accessing the app through a browser, try switching to a different browser that is supported by the app. OR Clear your browser's cache... ⇲
 
UI issue

Difficult navigation

Fix: Familiarize yourself with the app's layout by exploring each section and using any available help guides within the app. OR Look for tuto... ⇲

Poor user experience

Fix: Provide feedback through any available feedback option in the app to help improve future versions. OR Consider using alternative banking... ⇲
 
Bugs issue

Overall app is practically useless

Fix: Evaluate your banking needs and consider switching to a different banking app that meets your requirements more effectively. OR Use the w... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
89.1%

Good experience
7.9%

Neutral
3.0%

~ from our NLP analysis of 101 combined software ratings.

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 Private Data Sallie Mae collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics