fix problems on Amcrest View Pro 2 [iphone]

—— Run into issues on Amcrest View Pro 2? Get help pending when official support gets back to you!

Amcrest View Pro 2

Info:

company: Amcrest

: http://www.amcrest.com/support

Chat with our AI-based Amcrest View Pro 2 Support

🛠️ Common Amcrest View Pro 2 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Motion events do not show in event list without clicking notifications

Fix: Check the app settings to ensure that notifications for motion events are enabled. Go to the settings menu, select 'Notifications', and make... ⇲

Amcrest View Pro 2 constantly crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Amcrest View Pro 2, and check for updates. If an upda... ⇲

UI issue

Too many taps required for simple tasks

Fix: Familiarize yourself with the app's shortcuts and features. Some tasks may have quicker access options that can be found in the settings or... ⇲

Primitive user interface

Fix: Explore the app settings to see if there are any options to customize the interface or layout to better suit your preferences. OR Provide... ⇲

Camera issue

Cannot view events seen by cameras

Fix: Check the camera settings to ensure that event recording is enabled. Open the camera settings in the app, navigate to 'Recording', and make... ⇲

Amcrest View Pro 2 fails to load cameras after reopening

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the issue persis... ⇲

Home screen shows same image for all cameras

Fix: Check the camera settings to ensure that each camera is configured correctly. Sometimes, cameras may be set to the same view or channel inad... ⇲

PTZ set point cannot be created in app

Fix: Ensure that the camera supports PTZ (Pan-Tilt-Zoom) functionality and that it is enabled in the camera settings. Check the user manual for s... ⇲

No live view or playback available

Fix: Ensure that your internet connection is stable and that the cameras are powered on and connected to the network. Check the camera's status i... ⇲

Smart motion detection does not work

Fix: Check the settings for smart motion detection in the app. Ensure that it is enabled and configured correctly for the specific cameras. OR... ⇲

Compatibility issue

New app does not recognize all cameras

Fix: Check if the cameras are updated to the latest firmware. Use the camera's web interface or the manufacturer's app to check for firmware upda... ⇲

Resolution cropped on new iPhone

Fix: Check the app settings for display options. Look for a setting that allows you to adjust the resolution or aspect ratio of the camera feed.... ⇲

Lack of support for Mac OSX

Fix: Consider using an alternative device that supports the app, such as an iPhone or iPad, for full functionality. OR Look for third-party so... ⇲

iOS version lacks functionality compared to Android

Fix: Check for any updates to the iOS app that may add missing features. Go to the App Store and see if an update is available. OR Familiarize... ⇲

Settings issue

Manual addition of devices is cumbersome

Fix: Use the QR code scanning feature if available. Many apps allow you to scan a QR code from the camera to add it automatically, which can save... ⇲

Network issue

Error stating maximum connections exceeded

Fix: Limit the number of devices connected to the cameras. Disconnect any unnecessary devices from the network to free up connections. OR Chec... ⇲

Does not connect to certain cameras

Fix: Verify that the cameras are compatible with the Amcrest View Pro 2 app. Check the manufacturer's website for a list of supported devices.... ⇲

Cannot add NVR IP address

Fix: Double-check the IP address for accuracy. Ensure that you are entering the correct format and that the NVR is powered on and connected to th... ⇲

Crashes issue

GPU option needed to prevent crashes

Fix: Check if there are any performance settings in the app that can be adjusted. Look for options related to graphics or performance and adjust... ⇲

Storage issue

No access to cloud storage

Fix: Check if your subscription to cloud storage is active. Go to the app settings and look for cloud storage options to verify your account stat... ⇲

Syncing issue

Events list does not refresh

Fix: Try manually refreshing the events list by pulling down on the screen. This action often triggers a refresh in many apps. OR If the list... ⇲

Notifications issue

Notifications stop working

Fix: Check the notification settings in the app and on your iPhone. Ensure that notifications are enabled for the Amcrest View Pro 2 app in your... ⇲

Notification issues

Fix: Ensure that notifications are enabled in both the app and your iPhone settings. Go to Settings > Notifications > Amcrest View Pro 2 and chec... ⇲

Security issue