fix problems on Tocaya Organica [iphone]

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Tocaya Organica
Info:
company: Tocaya Organica LLC
: https://support.thanx.com/
: tocayaorganica.com
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Payments issue

Difficulties in updating credit card information

Fix: 1. Access Payment Settings: Go to the app’s settings and find the payment or billing section. 2. Remove Old Card: If you see the old card l... ⇲
 
Bugs issue

Reordering from history clears cart

Fix: 1. Use the Reorder Feature: Instead of adding items to the cart first, directly use the reorder feature from your order history. This should... ⇲

Error messages when adding items

Fix: 1. Restart the App: Close and reopen the app to refresh its functionality. 2. Check Internet Connection: Ensure you have a stable internet... ⇲

Inconsistent pricing for promotions

Fix: 1. Verify Promotions: Check the promotions section in the app to ensure you are aware of current deals. 2. Compare Prices: If you notice di... ⇲

Tocaya Organica instability and performance issues

Fix: 1. Update the App: Ensure you have the latest version of the app installed from the App Store. 2. Restart Your Device: Sometimes, restartin... ⇲
 
Customization issue

Inability to edit ingredients

Fix: 1. Check Customization Options: When placing an order, look for a customization or special instructions option. If available, use that to sp... ⇲

Limited options for customizing orders

Fix: 1. Explore All Options: Make sure to explore all sections of the menu as some customization options may be hidden under different categories... ⇲

Lack of healthy menu options

Fix: 1. Explore Menu: Check all sections of the menu as healthy options may be categorized differently. 2. Provide Feedback: If you feel there s... ⇲

Forced selections for certain items

Fix: 1. Review Menu Options: Carefully review the menu to see if there are alternative items that do not have forced selections. 2. Use Special... ⇲

Inability to add special instructions

Fix: 1. Check for Special Instructions Field: During the checkout process, look for a field labeled 'Special Instructions' or similar. If it’s no... ⇲
 
UI issue

Tocaya Organica requires excessive steps to place orders

Fix: 1. Familiarize with the App: Spend some time navigating the app to understand the layout and shortcuts. 2. Use Favorites: Save frequently o... ⇲
 
Support issue

Unresponsive customer service via phone

Fix: 1. Use In-App Support: Check if the app has a support or help section where you can submit inquiries or issues directly. 2. Email Support:... ⇲
 
Features issue

Tocaya Organica does not allow scheduling orders

Fix: 1. Check for Scheduling Options: Look for any scheduling features in the app settings or during the checkout process. 2. Use Alternative Me... ⇲
 
Notifications issue

Frequent prompts to register for rewards

Fix: 1. Dismiss Prompts: If you are not interested in registering, simply dismiss the prompts when they appear. 2. Check Settings: Go to the app... ⇲
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 what users are saying
Good experience
96.0%

Bad experience
2.7%

Neutral
1.2%

~ from our NLP analysis of 7,282 combined software ratings.

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 Private Data Tocaya Organica collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics