fix problems on TrainPal [iphone]

—— Run into issues on TrainPal? Get help pending when official support gets back to you!

TrainPal: UK& EU train tickets

Info:

company: Trainpal B.V.

: https://www.mytrainpal.com/

Chat with our AI-based TrainPal Support

🛠️ Common TrainPal Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Payment card owner must be present to retrieve tickets

Fix: When purchasing tickets, ensure that you are logged into the app with the account that matches the payment card used. If you need to retriev... ⇲

No option to pay with PayPal

Fix: As a workaround, you can link your PayPal account to a credit or debit card and use that card for payments in the app. This way, you can eff... ⇲

Payments issue

Recent transactions frustrating due to pop-up screen

Fix: To minimize frustration with pop-up screens, check the app settings for any options to disable notifications or pop-ups related to recent tr... ⇲

Payment system is a disaster

Fix: If you encounter issues with the payment system, first ensure that your payment information is up to date. Go to your account settings in th... ⇲

Screen issue

Maximizes phone’s screen brightness when quitting the app

Fix: Check your phone's display settings. Go to Settings > Display & Brightness and adjust the brightness settings to a lower level. You can also... ⇲

Support issue

Customer service issues

Fix: If you are having trouble with customer service, try to utilize any in-app help or FAQ sections that may provide answers to common issues. T... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

90.1%

Bad experience

8.0%

Neutral

1.9%

~ from our NLP analysis of 213 combined software ratings.

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Private Data TrainPal collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics