fix problems on 1MORE MUSIC [iphone]

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—— Run into issues on 1MORE MUSIC? Get help pending when official support gets back to you!

1MORE MUSIC
Info:
company: 1MORE Acoustic Technology(Shenzhen) Co., Ltd
: https://usa.1more.com/pages/about-us
Chat with our AI-based 1MORE MUSIC Support
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Compatibility issue

no EQ available for some models

Fix: 1. Check for firmware updates: Open the 1MORE MUSIC app, go to the settings, and check if there are any firmware updates available for your... ⇲

no live sound feature on device

Fix: 1. Check for updates: Ensure that both the app and the earbuds firmware are up to date, as new features may be added in updates. 2. Explore... ⇲
 
Syncing issue

custom Sound ID resets on disconnect

Fix: 1. Save your Sound ID settings: Before disconnecting, ensure you save your custom settings within the app. Look for a 'Save' option in the S... ⇲
 
Crashes issue

1MORE MUSIC crashes during updates

Fix: 1. Ensure stable internet connection: Make sure you are connected to a reliable Wi-Fi network before attempting to update the app. 2. Restar... ⇲
 
Network issue

inconsistent connection reliability

Fix: 1. Check for interference: Ensure there are no other Bluetooth devices nearby that may cause interference. 2. Reset network settings: Go to... ⇲

1MORE MUSIC fails to connect while audio is playing

Fix: 1. Pause audio: Before attempting to connect, pause any audio that is currently playing. 2. Restart the app: Close the app and reopen it to... ⇲
 
Slow issue

long detection time for earbuds

Fix: 1. Ensure earbuds are charged: Make sure your earbuds are fully charged before attempting to connect. 2. Reset the earbuds: Place them in th... ⇲
 
UI issue

poor navigation within the app

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. 2. Use the search function... ⇲
 
Updates issue

firmware update failures

Fix: 1. Ensure a stable connection: Make sure your earbuds are charged and that your phone is connected to a stable Wi-Fi network. 2. Restart the... ⇲
 
Battery issue

battery status not available

Fix: 1. Check Bluetooth settings: Go to Settings > Bluetooth and see if the battery status appears next to your connected earbuds. 2. Restart the... ⇲
 
Audio issue

echo sound during calls

Fix: 1. Check microphone placement: Ensure that the microphone on your earbuds is not obstructed. 2. Adjust volume levels: Lower the volume on yo... ⇲

no noise cancellation options available

Fix: 1. Check for firmware updates: Ensure your earbuds are updated to the latest firmware, as noise cancellation features may be added in update... ⇲
 
Customization issue

limited customization options

Fix: 1. Explore all settings: Go through all the settings in the app to ensure you are not missing any customization options. 2. Check for update... ⇲
 
Features issue

no Bluetooth finder feature

Fix: 1. Use a third-party app: Consider downloading a Bluetooth finder app from the App Store that can help locate your earbuds. 2. Create a habi... ⇲

1MORE MUSIC lacks functionality compared to competitors

Fix: 1. Explore all features: Go through the app thoroughly to ensure you are aware of all available features. 2. Provide feedback: While not con... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
61.7%

Bad experience
29.8%

Neutral
8.5%

~ from our NLP analysis of 235 combined software ratings.

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 Private Data 1MORE MUSIC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics