fix problems on Transamerica Retirement App [iphone]

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—— Run into issues on Transamerica Retirement App? Get help pending when official support gets back to you!

Transamerica Retirement App
Info:
company: Transamerica Retirement Solutions, LLC
: http://www.transamerica.com
: www.transamerica.com
Chat with our AI-based Transamerica Retirement App Support
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UI issue

Inaccurate rate of return display

Fix: 1. Refresh the app: Close the app completely and reopen it to see if the rate of return updates correctly. This can sometimes resolve displa... ⇲

Overall poor user experience

Fix: 1. Provide feedback within the app: If there is an option to provide feedback, use it to share your experience and suggestions for improveme... ⇲
 
Account issue

No access to loan information

Fix: 1. Navigate to the loan section: Look for a specific section in the app dedicated to loans. If it’s not visible, try refreshing or logging o... ⇲

Transamerica Retirement App does not reflect loan payoff

Fix: 1. Refresh your account: Log out of the app and log back in to see if the loan payoff updates. Sometimes, a refresh can correct display issu... ⇲

Poor transparency of account details

Fix: 1. Review account settings: Go to your account settings in the app and ensure all relevant details are enabled for display. OR 2. Use the... ⇲

Inability to view transaction history

Fix: 1. Navigate to the transaction section: Look for a specific section in the app that lists transactions. If it’s not visible, try refreshing... ⇲

Inability to access specific product information

Fix: 1. Search within the app: Use the search feature in the app to find specific product information. OR 2. Use the website for detailed prod... ⇲
 
Support issue

Lack of customer support contact

Fix: 1. Check the app's help section: Look for a 'Help' or 'Support' section within the app that may provide FAQs or contact information. OR 2... ⇲
 
Login issue

Frequent login issues

Fix: 1. Reset your password: If you are having trouble logging in, try resetting your password through the app or website to ensure you are using... ⇲

Error messages during login

Fix: 1. Verify your internet connection: Ensure you have a stable internet connection, as poor connectivity can lead to login errors. OR 2. Cl... ⇲

Broken 'remember me' login feature

Fix: 1. Check app settings: Ensure that the 'Remember Me' option is enabled in the app settings during login. OR 2. Update the app: Make sure... ⇲

No biometric login option

Fix: 1. Check app settings: Look for an option in the app settings to enable biometric login (Face ID or Touch ID). OR 2. Use a secure passwor... ⇲

Special character password issues

Fix: 1. Simplify your password: If you are having issues, try changing your password to exclude special characters and see if that resolves the p... ⇲
 
Syncing issue

Inconsistent account information between app and website

Fix: 1. Sync your account: Log out of the app and log back in to refresh the data. This can help synchronize the information between the app and... ⇲
 
Updates issue

Outdated totals on summary page

Fix: 1. Refresh the app: Close the app completely and reopen it to see if the totals update correctly. OR 2. Check for updates: Ensure that th... ⇲
 
Security issue

Security question bypass issues

Fix: 1. Review security settings: Check your security settings in the app to ensure that your security questions are set up correctly. OR 2. C... ⇲
 
Features issue

Limited app functionality

Fix: 1. Explore all app features: Take time to explore the app thoroughly to ensure you are utilizing all available features. OR 2. Use the we... ⇲

No valuable investment return information

Fix: 1. Review your investment settings: Ensure that your investment settings are configured to display return information. OR 2. Use the webs... ⇲
 
Compatibility issue

Incompatibility with third-party financial apps

Fix: 1. Check app permissions: Ensure that the Transamerica app has the necessary permissions to integrate with third-party apps. OR 2. Use ma... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Restart your iPhone: A simple restart can often resolve app crashing issues by clearing temporary glitches. OR 2. Reinstall the app: D... ⇲
 
Glitches issue

Glitchy performance

Fix: 1. Clear app cache: If available, clear the app cache in your iPhone settings to improve performance. OR 2. Update your iPhone: Ensure yo... ⇲
 
Registration issue

Re-registration required after updates

Fix: 1. Save your login credentials: Keep your login information handy to quickly re-register after updates. OR 2. Check for app settings: Loo... ⇲
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 what users are saying
Bad experience
58.8%

Good experience
37.4%

Neutral
3.9%

~ from our NLP analysis of 2,073 combined software ratings.

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READYSAVE 529

 Private Data Transamerica Retirement App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Diagnostics