fix problems on [iphone]

—— Run into issues on ? Get help pending when official support gets back to you!

Mobile Facilities by RealPage

Info:

company: RealPage, Inc.

: https://www.realpage.com/support/

Chat with our AI-based Support

🛠️ Common Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

crashes frequently

Fix: 1. Update the app: Go to the App Store, search for Mobile Facilities, and check if there is an update available. If so, download and install... ⇲

slow performance

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer models) to see all open apps. Swipe up on apps... ⇲

Syncing issue

sync errors

Fix: 1. Check internet connection: Ensure you have a stable Wi-Fi or cellular connection. If the connection is weak, try moving closer to the rou... ⇲

logs out often

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix logout issues. 2. Adjust auto-lock settings... ⇲

Bugs issue

unable to close work orders

Fix: 1. Ensure all required fields are filled: Check if there are mandatory fields that need to be completed before closing a work order. Fill th... ⇲

time recording issues

Fix: 1. Ensure proper settings: Check the app settings to ensure time recording features are enabled and configured correctly. 2. Restart the app... ⇲

Customization issue

no option to add comments

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as new features may be added in updates. 2. Look for alternative w... ⇲

no separate section for on hold work orders

Fix: 1. Use filters: Check if there are filtering options within the work orders section that allow you to view on-hold orders. 2. Create a manua... ⇲

inability to review completed work orders

Fix: 1. Check for a completed section: Look for a section in the app that may list completed work orders, even if it’s not immediately obvious. 2... ⇲

no call forwarding option

Fix: 1. Use your phone's settings: Check your iPhone's call forwarding settings by going to Settings > Phone > Call Forwarding and set it up ther... ⇲

UI issue

difficult to navigate

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its structure. Look for a help or tutorial section... ⇲

confusing layout

Fix: 1. Take time to explore: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Create a person... ⇲

cluttered interface

Fix: 1. Customize your view: If the app allows customization, adjust the layout or hide unnecessary features to declutter the interface. 2. Organ... ⇲

Support issue

no clear instructions for features

Fix: 1. Explore the app: Look for a help or FAQ section within the app that may provide guidance on using features. 2. Online resources: Search f... ⇲

Freezing issue

locks up

Fix: 1. Restart the app: Close the app completely and reopen it to see if it resolves the lock-up issue. 2. Free up device resources: Close other... ⇲

Account issue

password not saved

Fix: 1. Check app settings: Look for an option in the app settings to save passwords or enable auto-login. 2. Use a password manager: Consider us... ⇲

Uploads issue

photo upload delays

Fix: 1. Check internet connection: Ensure you have a stable internet connection, as poor connectivity can cause delays in photo uploads. 2. Reduc... ⇲

Loading issue

fails to load service requests

Fix: 1. Check internet connection: Ensure you have a stable internet connection. If the connection is weak, try switching to a different network.... ⇲

Installation issue

requires constant reinstallation

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as updates may fix issues that require reinstallation. 2. Free up... ⇲

Notifications issue

no notifications for low stock

Fix: 1. Check app settings: Look for notification settings within the app and ensure that notifications for low stock are enabled. 2. Use a manua... ⇲

Search issue

no history search feature

Fix: 1. Use manual tracking: Keep a separate log of important history items until a search feature is implemented. 2. Explore the app: Check if t... ⇲