fix problems on Curious World [iphone]

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—— Run into issues on Curious World? Get help pending when official support gets back to you!

Curious World: Games for Kids
Info:
company: Kidsy Ltd.
: https://www.curiousworld.com/faq
: www.curiousworld.com
Chat with our AI-based Curious World Support
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Glitches issue

Glitches cause games to exit unexpectedly

Fix: 1. Restart your device: Sometimes, a simple restart can resolve glitches. Hold the power button and slide to power off, then turn it back on... ⇲
 
Audio issue

No sound in the app

Fix: 1. Check device volume: Ensure your device is not on silent mode and the volume is turned up. Use the volume buttons on the side of your iPh... ⇲

Inaccurate audio descriptions

Fix: 1. Check settings: Ensure that audio descriptions are enabled in the app settings. Sometimes toggling this option off and back on can help.... ⇲
 
Payments issue

Inconsistent access to purchased content

Fix: 1. Log out and log back in: This can refresh your account and restore access to purchased content. Go to settings in the app to log out. 2.... ⇲

High subscription cost for limited content

Fix: 1. Explore free trials: Check if the app offers a free trial period to evaluate the content before committing to a subscription. 2. Look for... ⇲
 
Account issue

Difficulties with account setup and login

Fix: 1. Ensure correct credentials: Double-check your email and password for typos. If you forgot your password, use the 'Forgot Password' option... ⇲
 
Support issue

Poor customer service response

Fix: 1. Check FAQs: Look for common issues and solutions in the app’s FAQ section or help center. 2. Use in-app support: If available, use the in... ⇲
 
Video issue

Some videos fail to play

Fix: 1. Check internet connection: Ensure you have a stable internet connection as poor connectivity can affect video playback. 2. Restart the ap... ⇲
 
Loading issue

Curious World does not load content

Fix: 1. Check internet connection: Ensure you are connected to Wi-Fi or have a strong cellular signal. 2. Restart the app: Close the app complete... ⇲
 
UI issue

Cumbersome navigation for children

Fix: 1. Familiarize with the app: Spend some time exploring the app yourself to understand its layout and features, then guide your child through... ⇲
 
Privacy issue

Privacy concerns regarding data collection

Fix: 1. Review privacy settings: Go to the app settings and review what data is being collected. Adjust settings to limit data sharing if possibl... ⇲
 
Compatibility issue

Incompatibility with older devices

Fix: 1. Check system requirements: Verify that your device meets the app's minimum system requirements listed in the App Store. 2. Update iOS: If... ⇲
 
Registration issue

Frequent errors during registration process

Fix: 1. Ensure correct information: Double-check that all information entered during registration is accurate and complete. 2. Clear app cache: O... ⇲
 
Login issue

Access token denied errors

Fix: 1. Log out and log back in: This can refresh your session and resolve token issues. Go to settings in the app to log out. 2. Clear app cache... ⇲
 
Screen issue

Blank screen on app launch

Fix: 1. Restart the app: Close the app completely and reopen it to see if it loads properly. 2. Reinstall the app: Uninstall and reinstall the ap... ⇲
 
Gameplay issue

Frustrating user experience with locked games

Fix: 1. Check subscription status: Go to Settings > [your name] > Subscriptions to ensure your subscription is active. 2. Log out and log back in... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
78.9%

Bad experience
16.3%

Neutral
4.8%

~ from our NLP analysis of 1,089 combined software ratings.

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 Private Data Curious World collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Subscription: $7.99 Unlock all videos, games & books for 1 month
  2. Monthly Subscription: $7.99 Unlock all educational videos, books & games
  3. Annual Membership: $64.99 Unlock all educational shows, games and books
  4. Curious World: $5.99 Curious World
  5. Annual Subscription: $64.99 Unlock all videos, games & books for 1 year
  6. Annual Subscription: $64.99 Unlock all educational videos, games & books
  7. Curious World: $54.99 Curious World
  8. 1 Month Subscription: $9.99 {"benefitInPeroidType" : "", "numberOfPeriod" : ""}
  9. 1 Year Subscription: $79.99 {"benefitInPeroidType" : "3", "numberOfPeriod" : "12"}
  10. Curious World: $8.99 Curious World