fix problems on LawnStarter [iphone]

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—— Run into issues on LawnStarter? Get help pending when official support gets back to you!

LawnStarter
Info:
company: LawnStarter, Inc.
: https://www.lawnstarter.com/contact
: www.lawnstarter.com
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Support issue

Poor communication from customer service

Fix: To improve communication, utilize the in-app messaging feature to document your inquiries and concerns. This creates a record that can be re... ⇲

Unreliable scheduling and rescheduling

Fix: To improve scheduling reliability, always confirm your service date and time through the app. If you need to reschedule, do so as early as p... ⇲

Difficulty in contacting customer support

Fix: Use the in-app support feature to submit your inquiries. This often provides a more direct line to customer support than email or phone call... ⇲

Automated responses from customer service

Fix: When contacting customer service, be specific in your inquiries to help ensure you receive a more personalized response. Include details abo... ⇲

Delayed responses to service requests

Fix: To minimize delays, submit service requests during business hours when customer service is likely to be more responsive. OR If you experi... ⇲

Difficulty in managing multiple service requests

Fix: Use the app's calendar feature to keep track of all your service requests and their statuses. This can help you stay organized. OR If the... ⇲
 
Payments issue

Lack of transparency in pricing

Fix: To gain clarity on pricing, review the pricing structure provided in the app. If specific charges are unclear, compile a list of questions a... ⇲

Additional fees for long grass due to provider negligence

Fix: To avoid additional fees, maintain regular service intervals. Set reminders for your next service to ensure your lawn is mowed before it bec... ⇲
 
Security issue

Inadequate vetting of contractors

Fix: Before hiring a contractor, read reviews and ratings from other users in the app. This can give you insight into the quality and reliability... ⇲

Lack of accountability for property damage

Fix: Document any damage with photos and detailed descriptions immediately after it occurs. This evidence can be crucial when discussing the issu... ⇲
 
Settings issue

Limited options for pausing services

Fix: If you need to pause services, check the app for any available options to manage your subscription. If there is no clear option, consider re... ⇲

Unclear policies regarding service cancellations

Fix: Review the app's terms of service or help section for information on cancellation policies. This can provide clarity on how to proceed. OR... ⇲
 
Account issue

Inability to build a relationship with service providers

Fix: To foster a relationship, leave feedback after each service and express your preferences. This can help the provider understand your needs b... ⇲
 
Bugs issue

Poor quality of work from some contractors

Fix: After each service, provide detailed feedback through the app. This can help the company address quality issues with the contractor. OR I... ⇲

Inconsistent quality of service

Fix: After each service, rate the provider and leave feedback. This can help the company monitor quality and make necessary adjustments. OR If... ⇲
 
UI issue

Confusing app interface

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can help reduce confusion over time. OR... ⇲
 
Notifications issue

Issues with app notifications

Fix: Check your device's notification settings to ensure that notifications for the LawnStarter app are enabled. Go to Settings > Notifications >... ⇲
 
Privacy issue

Limited information about service providers

Fix: Before selecting a provider, read through their profiles and reviews in the app to gather as much information as possible about their servic... ⇲
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 what users are saying
Good experience
91.9%

Bad experience
6.9%

Neutral
1.3%

~ from our NLP analysis of 15,105 combined software ratings.

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 Private Data LawnStarter collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers