fix problems on Smart Tales [iphone]

—— Run into issues on Smart Tales? Get help pending when official support gets back to you!

Smart Tales: Play & Learn 2-11

Info:

company: Marshmallow Games SRL

: https://www.smarttales.app

: www.smarttales.app

Chat with our AI-based Smart Tales Support

🛠️ Common Smart Tales Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Confusing layout

Fix: Take some time to explore the app's interface. Familiarize yourself with the main sections and features. You can create a mental map of the... ⇲

Text-to-speech issues

Fix: Check the app's settings to ensure that the text-to-speech feature is enabled. Sometimes, toggling this feature off and back on can resolve... ⇲

Payments issue

Inaccurate billing

Fix: Review your subscription details in the app store settings. Go to Settings > [Your Name] > Subscriptions on your iPhone to check if you are... ⇲

Bugs issue

Spelling errors in stories

Fix: If you encounter spelling errors, take note of them and consider keeping a list. This can help you track recurring issues and provide feedba... ⇲

Customization issue

Math content above grade level

Fix: Review the math content and determine which specific areas are too advanced. You can supplement the app's content with additional resources... ⇲

Limited writing options

Fix: Explore the app thoroughly to see if there are hidden features or additional writing tools that may not be immediately obvious. Sometimes, f... ⇲

Notifications issue

Excessive notifications

Fix: Go to the app's settings and look for notification preferences. You may be able to adjust the frequency or type of notifications you receive... ⇲

Freezing issue

Smart Tales freezes on loading

Fix: Try closing the app completely and then reopening it. To do this, swipe up from the bottom of the screen (or double-click the home button) t... ⇲

Installation issue

Inability to delete app

Fix: To delete the app, press and hold the app icon until it starts to jiggle. Tap the 'X' that appears on the corner of the app icon. If this do... ⇲

Account issue

Subscription sharing issues

Fix: Ensure that you are using Family Sharing on your iPhone. Go to Settings > [Your Name] > Family Sharing and set it up if it’s not already. Th... ⇲

Support issue

Customer service unresponsive

Fix: Check the app for any FAQs or help sections that may provide answers to common issues. Sometimes, the information you need is available with... ⇲

Loading issue

Content not loading

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if that resolv... ⇲

Settings issue

Daily limit on activities

Fix: If the app has a daily limit feature, check the settings to see if you can adjust the limits. Some apps allow you to customize how much time... ⇲

Privacy issue

Inappropriate content for some users

Fix: Review the app's content settings to see if there are options to filter or restrict certain types of content. Some educational apps have par... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

90.4%

Neutral

4.9%

Bad experience

4.7%

~ from our NLP analysis of 9,448 combined software ratings.

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Private Data Smart Tales collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- Usage Data
- Diagnostics

Cost of Subscriptions

Yearly Learning Plan for Kids: $89.99 600+ educational games, stories, puzzles
Premium Monthly: $14.99 Monthly access to all premium contents
Yearly Promo Subscription: $54.99 Enjoy unlimited content for a year
Monthly Learning Plan for Kids: $14.99 Learn reading, science, math, logic, coding
Premium Weekly: $3.99 Weekly access to all premium contents
Yearly Subscription: $89.99 Enjoy unlimited content for a year
Premium Monthly: $5.49 Monthly access to all premium contents
Premium Weekly: $4.99 Weekly access to all premium contents
Smart Tales Semi Annual: $29.99 Unlock all premium features
Monthly Learning Plan for Kids: $9.99 Learn reading, science, math, logic, coding