fix problems on Appalachian Power [iphone]

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—— Run into issues on Appalachian Power? Get help pending when official support gets back to you!

Appalachian Power
Info:
company: American Electric Power
: http://AppalachianPower.com
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Payments issue

Error messages during payment

Fix: 1. Verify Payment Information: Double-check that all payment details (credit card number, expiration date, CVV) are entered correctly. 2. Ch... ⇲

No credit card support

Fix: 1. Use Alternative Payment Methods: If credit card support is not available, consider using other payment options such as bank transfers or... ⇲

Appalachian Power does not remember payment information

Fix: 1. Enable Auto-fill: Ensure that auto-fill settings are enabled on your iPhone. Go to Settings > Safari > AutoFill and make sure 'Use Contac... ⇲

Charges for bill payments

Fix: 1. Review Payment Options: Check if there are alternative payment methods that do not incur charges, such as setting up automatic payments o... ⇲

Useless for bill payments

Fix: 1. Use Alternative Payment Methods: If the app is not functioning for bill payments, consider using the Appalachian Power website or other p... ⇲

Requires paperless billing for free payments

Fix: 1. Opt for Paperless Billing: If you are comfortable with it, enroll in paperless billing to avoid payment fees. This can usually be done in... ⇲
 
Updates issue

Inconsistent performance after updates

Fix: 1. Restart Your Device: Sometimes, a simple restart can resolve performance issues after an update. Hold down the power button and slide to... ⇲
 
UI issue

Does not work in landscape mode

Fix: 1. Check Device Orientation Lock: Ensure that your device's orientation lock is turned off. Swipe down from the top-right corner of the scre... ⇲

Daily balance not displayed

Fix: 1. Check App Settings: Look for any settings related to balance display and ensure they are enabled. 2. Update the App: Make sure you have t... ⇲
 
Support issue

Poor customer service

Fix: 1. Use In-App Support: Check if the app has a help or support section where you can find FAQs or submit a support request directly through t... ⇲
 
Compatibility issue

Appalachian Power size not optimized for iPad

Fix: 1. Use iPhone Compatibility Mode: If the app is not optimized for iPad, you can still use it in compatibility mode. Open the app on your iPa... ⇲
 
Login issue

Frequent sign-outs

Fix: 1. Check App Settings: Look for any settings related to session timeouts or automatic sign-outs and adjust them if possible. 2. Update the A... ⇲
 
Network issue

Appalachian Power is down more than up

Fix: 1. Check Server Status: Look for any announcements on the Appalachian Power website or social media regarding server outages or maintenance.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
53.5%

Good experience
36.6%

Neutral
9.9%

~ from our NLP analysis of 101 combined software ratings.

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Heads Up Community

 Private Data Appalachian Power collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics